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# Help Desk Representative

- **Company:** Cogent Infotech Corp
- **Location:** Nashville, TN, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Windows, Microsoft Outlook, Simple Password Exponential Key Exchange (SPEKE)
- **Published:** November 7, 2026
- **Apply:** https://www.thejobnetwork.com/job/92c6c84a-e3dc-4f12-94d8-92f493628243/help-desk-representative

## About the Role

* Communicates well with both customers and coworkers.
 * Can work independently but also understands that the Help Desk is a team.
 * Has an interest in continuing to develop their technical and professional skills.

## Description

The technician will troubleshoot, resolve, document, and escalate technical issues and service requests. The work can range from simple password and account issues to Windows, Microsoft 365, Outlook, hardware, printers, connectivity, and application problems., * Provide Tier 1 technical support by phone, email, and service portal.

 * Troubleshoot common hardware, software, Windows, Microsoft 365, Outlook, account, access, connectivity, printer, and application issues.
 * Listen to the customer, ask good questions, and work through problems logically.
 * Research unfamiliar issues using knowledge articles, documentation, vendor resources, and other approved sources.