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# Application Support Engineer

- **Company:** Soft Pretzel Franchise Systems, Inc.
- **Location:** O'Fallon, MO, United States
- **Contract:** Permanent contract
- **Skills:** Cloud Foundry, Monitoring of Systems, PostgreSQL, SQL Databases, Grafana, Dynatrace
- **Published:** November 7, 2026
- **Apply:** https://www.careerjet.com/jobad/us1dc5ae87f187b2f69cd59a93d6492514

## About the Role

We are looking for an experienced Application Support Engineer with hands-on experience in application support, monitoring tools, and banking or card payment applications. Required Skills

 * Excellent verbal and written communication skills.
 * Strong application support background.
 * Unix/Linux experience.
 * SQL and PostgreSQL.
 * ITSM processes:

 * Incident Management
 * Change Management
 * Service Tickets
 * Work Orders
 * Monitoring and observability tools:

 * Grafana (some hands-on experience is mandatory)
 * Dynatrace
 * Application support experience in the Banking or Card Payments industry.
 * PCF (Pivotal Cloud Foundry).

Work Requirements

 * Must be flexible to work morning and afternoon shifts.
 * Weekend support may be required.
 * Strong troubleshooting and problem-solving skills.
 * Ability to work in a critical production support environment.

Note: This is an urgent and critical requirement. Candidates with relevant application support experience and basic hands-on Grafana knowledge are encouraged to apply.