> Markdown version of [/jobs/ext/461336-it-deskside-technician](https://www.wearedevelopers.com/jobs/ext/461336-it-deskside-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Deskside Technician - **Company:** E. J. Group, LLC - **Location:** Austin, TX, United States - **Salary:** $45,000.0 - $50,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, JIRA, Domain Name System (DNS), Cryptographic Protocols, Issue Tracking Systems, Virtual Private Networks (VPN), Local Area Networks, Network Security, Linux Distribution, Microsoft Office, System Center Configuration Manager, Windows Servers, Network Architecture, Networking Basics, Network Administration, Software Deployment, Software Engineering, TCP/IP, Computer Networking Systems, Enterprise Software Applications, Peripherals, Firewalls (Computer Science), Computer Equipment, Information Technology, User Administration, Servicenow - **Published:** June 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=12d866ae981b71b4 ## About the Role Do you have experience in Customer communication?, * Proven experience in IT support or desktop support roles within a corporate or enterprise environment. * Strong knowledge of operating systems including Windows (Windows 10/11), macOS, and Linux distributions. * Hands-on experience troubleshooting computer hardware components and peripherals. * Familiarity with computer networking concepts such as TCP/IP, DNS, LAN/WAN configurations, VPNs, firewalls, and network security best practices. * Experience working with enterprise tools like SCCM for software deployment and updates; Active Directory for user management; GPO for policy enforcement; ServiceNow or Jira for ticketing; BMC Remedy for incident tracking. * Ability to analyze technical issues quickly using strong problem-solving skills and attention to detail. * Excellent communication skills to effectively support users at all levels of technical proficiency. Join us in delivering top-tier IT support that keeps our organization running smoothly! We value energetic problem-solvers who are eager to make a difference through technical excellence and outstanding customer service., * Desktop support: 2 years (Preferred) * SCCM: 2 years (Preferred) * VIP User support: 1 year (Preferred) * Mobile device management: 1 year (Preferred) ## Description We are seeking a dynamic and proactive IT Deskside Technician to join our technology support team. In this role, you will be the frontline hero responsible for delivering exceptional technical support and troubleshooting assistance to end-users across our organization. Your expertise will ensure seamless operation of hardware, software, and network systems, empowering our teams to work efficiently and securely. If you thrive in a fast-paced environment and enjoy solving complex IT challenges with enthusiasm, this opportunity is perfect for you!, * Provide hands-on desktop support for Windows, macOS operating systems, ensuring quick resolution of hardware and software issues. * VIP / Whiteglobe Users support * Troubleshoot and resolve software problems related to Microsoft Office, VPNs, firewalls, and other enterprise applications. * Manage computer hardware assets, including installation, configuration, upgrades, and maintenance of desktops, laptops, mobile devices, and peripherals. * Support network infrastructure by assisting with LAN (Local Area Network), TCP/IP configurations, DNS management, and network security protocols such as firewalls and Meraki devices. * Utilize tools like SCCM (System Center Configuration Manager), GPO (Group Policy Objects), Active Directory, ServiceNow, Jira, and BMC Remedy for ticketing, deployment, and system management tasks. * Assist with IT infrastructure maintenance including Windows Server environments and network administration duties. * Communicate effectively with end-users to provide clear guidance on technical issues while maintaining excellent customer service standards. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)