> Markdown version of [/jobs/ext/4615052-information-technology-support-specialist](https://www.wearedevelopers.com/jobs/ext/4615052-information-technology-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Information Technology Support Specialist - **Company:** Lava Island - **Location:** Denver, CO, United States (Remote available) - **Experience:** Experienced - **Salary:** $52,000 - $72,800 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, Application Portfolio Management, Software as a Service, Cyber Security, Computer Literacy, Microsoft Office, Networking Basics, Azure Active Directory, Software Engineering, ServiceNow IT Service Management, Peripherals, Microsoft InTune, Information Technology, Network Server, Hardware Debugging, Servicenow, User Accounts - **Published:** November 7, 2026 - **Apply:** https://www.builtincolorado.com/auth/login?destination=/job/it-support-specialist/12132314 ## About the Role * Customer-service mindset. You treat every ticket like a person, not just a problem. * Curious troubleshooter. You work problems methodically and escalate cleanly when needed. * Clear communicator. You explain technical issues to non-technical people without making them feel behind. * Self-directed. You manage a queue and prioritize without needing over-the-shoulder direction. * Broad shoulders. You are comfortable carrying meaningful scope and helping shape a function that is being built out. * Steady under pressure. When a park is calling because something is down mid-shift, you keep your head. What You'll Need * Four or more years in a help desk, desktop support, or IT support role, with meaningful exposure to SaaS or application administration. * Working knowledge of Microsoft 365 and Microsoft Entra ID. * Experience working in an IT ticketing platform. * Strong written and verbal communication. * Comfortable working independently to support locations that do not have on-site IT staff. * Ability to pass a background check. * Occasional after-hours availability for park incidents. Nice to have * CompTIA A+ certification. * Microsoft 365 Fundamentals (MS-900) certification. * Prior SaaS administration experience across a broader application portfolio. * Experience supporting a multi-site environment. A full job description can be shared and walked through with you during the process, so you have the complete picture before moving forward. Ready to Keep the Parks Running? If you want to help build out an IT function from the ground up, and you want the work you do to make it possible for families to have a great day at the park, we want to meet you. Apply today. HQ, Provides help desk and onsite IT support by troubleshooting hardware, software, PCs, peripherals, networking, and user account issues. Records tickets, replaces faulty or leased equipment, manages PC deployments through Microsoft Intune, handles warranty matters, and escalates unresolved problems. The role requires strong customer service, independent work, hardware repair skills, Microsoft Office and Windows 11 knowledge, basic networking knowledge, a high school diploma, professional computer experience, and a valid driver's license. Top Skills: A+Computer NetworkingHdiItilKnowledge-Centered Service (Kcs)Microsoft IntuneMS OfficeWi-FiWindows 11 ## Description * Take support requests through our ticketing platform and work them to resolution. * Troubleshoot remotely with team members at parks across the country. * Coordinate with vendors when issues need to be escalated. * Contribute to our internal knowledge base. Desktop support * Set up and configure laptops and workstations for new team members. * Manage hardware from procurement through deployment, tracking, and retirement. * Troubleshoot peripherals and basic network issues at the endpoint level. Application administration * Administer user accounts and access permissions in the systems our parks rely on. * Serve as first-line contact with software vendors. * Provide SaaS administration support across our application portfolio, including Microsoft 365 and Microsoft Entra ID. General * Contribute to internal documentation and user-facing knowledge resources. * Participate in IT project rollouts across HQ and parks. * Provide occasional after-hours support when a park needs it., Mid level Mid level Mobile * Security * Software * Cybersecurity Provides Tier 2 technical support for employees, workstations, mobile devices, identity systems, networks, and office infrastructure. Installs and maintains hardware, servers, switches, cabling, and endpoint management systems; troubleshoots access, connectivity, and software issues; supports onboarding, asset management, vendors, documentation, and IT projects. The role is an on-site technical resource requiring occasional after-hours support, hardware handling, and mentorship of Tier 1 staff. Top Skills: Active DirectoryChatgptDhcpDnsGeminiGoogle WorkspaceHyper-VKandjiLinuxmacOSMdmMfaAzureMicrosoft Entra IdMicrosoft IntuneWindowsOktaTcp/IpVlanVMwareVpnWindows ServerWireless Networking Innovative Mechanical & Design (IMD), a Legence company Information Technology Support Specialist 19 Days Ago In-Office Windsor, CO, USA 25-35 Hourly Mid level 25-35 Hourly Mid level Industrial Provides onsite and remote first-line IT support for approximately 2,000 devices, including computers, mobile devices, servers, printers, and scanners. Diagnoses hardware and software incidents, manages user accounts and passwords, installs and configures equipment, maintains asset records, documents requests in ServiceNow, and escalates issues when necessary. The role also coordinates with vendors, supports Microsoft and mobile technologies, and delivers customer-focused service to technical and non-technical users. Top Skills: AndroidApple IosDell DesktopsDell LaptopsIp Security CamerasMicrosoft 365Microsoft Active DirectoryAzureMicrosoft Exchange OnlineMS OfficeMicrosoft SharepointMicrosoft TeamsServicenowVideo Recording Servers Aspen Skiing Company