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# IT Help Desk / Technical Support Representative (MSP)

- **Company:** Praxis Computing, Inc.
- **Location:** Culver City, CA, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Desktop Virtualization, Network Security, Remote Access Technology, Cloud Services, Virtualization Technology, Internet Protocol Telephony, Network Storage, Firewalls (Computer Science)
- **Published:** November 7, 2026
- **Apply:** https://www.thejobnetwork.com/job/e43f8b78-bc71-40eb-8a0c-6b7449512390/it-help-desk-technical-support-representative-msp

## About the Role

* 1-2 years of IT support or help desk experience (MSP experience is a big plus)

 * Solid troubleshooting instincts

 * Strong customer-service skills

 * A positive, team-oriented attitude

 * Real curiosity and a desire to keep growing

We care as much about curiosity and initiative as we do about what you already know. If you get a little excited about learning something new every day, you'll fit right in - and if you're just looking to punch a clock, this probably isn't the place.

## Description

You'll work shoulder-to-shoulder with experienced engineers on real business environments, and you'll get exposure to technologies a lot of support techs never touch. As you grow, so does your responsibility. Many of our senior engineers started exactly where you'd be starting - and we'd rather grow our next engineer than hire one.

What You'll Do

Support businesses running Windows and macOS environments - helping users resolve issues and keeping their systems healthy. Day to day, that looks like:

 * Troubleshooting hardware, software, and networking problems

 * Supporting users by phone, remote access, and occasionally on-site

 * Documenting and maintaining support tickets

 * Assisting with system maintenance and equipment installs

 * Working alongside senior engineers on the harder problems

Technologies You'll Get Hands-On With

 * Microsoft 365 and cloud services

 * Networking and security

 * Firewalls

 * Virtualization

 * Virtual Desktop Infrastructure (VDI)

 * Network storage

 * VoIP systems

 * Video conferencing systems

You won't know all of these on day one - and that's the point. You'll learn them here.

You'll Thrive Here If You

 * Love learning how technology works, and dig until you understand it

 * Ask questions because you genuinely want the answer, not just the fix