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# W2 ONLY - Need Field Services Support in Onsite - Joplin, MO (local candidates only; no relocation)

- **Company:** ReqRoute Inc
- **Location:** Joplin, MO, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Software Applications, Application Performance Management, Systems Engineering, Software Engineering, Scripting, Enterprise Software Applications, Software Distribution, Hardware Testing, Information Technology, Patch Management
- **Published:** November 7, 2026
- **Apply:** https://www.careerjet.com/jobad/usfbbd0a845c3048383b54eee1b38040b0

## About the Role

* Possess a bachelors degree or equivalent experience in information technology computer science or a related discipline with a strong focus on infrastructure and systems support
 * Demonstrate eight to ten years of hands on experience in desktop support or systems engineering within enterprise environments including exposure to complex incident handling and escalation processes
 * Exhibit advanced proficiency in workstation operating systems endpoint configuration user profile management and desktop application support with emphasis on reliability and usability
 * Show applied experience with enterprise endpoint management platforms for software distribution patch management inventory and policy enforcement across large user bases
 * Display practical knowledge of security fundamentals including endpoint protection tools encryption policies and compliance practices related to workstation environments
 * Bring familiarity with scripting or automation approaches for desktop tasks such as log collection configuration changes or basic remediation workflows to enhance operational efficiency
 * Communicate clearly with technical and nontechnical stakeholders by explaining incident status remediation steps and preventive recommendations in an accessible and respectful manner
 * Adapt effectively to a work from office environment by providing in person support managing walk up requests and coordinating closely with on site teams for timely issue resolution

## Description

* Deliver advanced desktop support for on site colleagues by diagnosing and resolving complex hardware and operating system incidents to maintain high endpoint availability and user satisfaction
 * Coordinate remote troubleshooting sessions using secure enterprise tools to address software issues and configuration conflicts and to restore workstation functionality in a timely manner
 * Implement standardized desktop images and configuration baselines to ensure consistent performance, security hardening and compliance with organizational technology policies
 * Administer endpoint management platforms to deploy software packages patches and configuration updates with minimal disruption to business operations
 * Monitor desktop environment health through centralized dashboards and logs to identify incident trends and propose preventive improvements for long term stability
 * Collaborate with service desk teams to handle ticket escalations and provide detailed technical guidance that accelerates resolution times and improves first contact effectiveness
 * Document desktop procedures knowledge articles and resolution steps in a clear and reusable format to support continuous improvement and reduce repeated incidents
 * Perform root cause analysis for recurring desktop issues and recommend sustainable remediation actions that enhance reliability and reduce support workload
 * Coordinate with network and application teams to validate that endpoint configurations support connectivity security and application performance requirements
 * Execute asset management tasks such as workstation lifecycle tracking hardware validation and software license verification to maintain accurate inventory records
 * Support security initiatives by applying endpoint security controls running compliance checks and assisting in remediation of vulnerabilities identified through internal assessments
 * Engage with business users to understand their desktop usage patterns and recommend configuration optimizations that positively influence productivity and digital experience
 * Participate in continuous improvement activities by evaluating new desktop tools frameworks and automation opportunities that can streamline support processes and reduce manual effort