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# IT Support Analyst

- **Company:** LHH
- **Location:** New York, NY, United States
- **Salary:** $72,800.0 - $83,200.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Macintosh Computers, Apple Mac Systems, JIRA, Business Software, Collaborative Software, System Configuration, Desktop Computing, Information Technology Operations, Virtual Private Networks (VPN), Azure Active Directory, Windows Desktop, ServiceNow IT Service Management, Software Troubleshooting, Peripherals, Microsoft InTune, Deployment Automation, Casper Suite, Laptops, Zendesk, Servicenow, User Accounts
- **Published:** November 7, 2026
- **Apply:** https://www.lhh.com/en-us/search-jobs/x/us_en_27_814488_3144052

## About the Role

* Demonstrated professional experience providing hands-on desktop, endpoint, or corporate IT support.
 * Professional experience troubleshooting both Windows and macOS environments.
 * Experience supporting employees onsite and remotely.
 * Familiarity with IT ticketing systems such as ServiceNow, Jira, Zendesk, or similar platforms.
 * Experience configuring, deploying, and troubleshooting laptops, desktops, and peripherals.
 * Working knowledge of Microsoft 365, user accounts, VPN connectivity, and common business applications.
 * Strong troubleshooting, analytical, and problem-solving skills.
 * Excellent communication, interpersonal, and customer service skills.
 * Ability to prioritize competing requests, work independently, and collaborate with other IT team members.
 * Ability to work onsite in New York City Tuesday through Thursday., * Experience with Microsoft Intune, Windows Autopilot, Jamf, or other endpoint management tools.
 * Familiarity with Active Directory and Microsoft Entra ID.
 * Experience supporting corporate conference rooms, Teams, Zoom, or other collaboration platforms.
 * Prior experience supporting employees in a fast-paced technology environment.
 * Experience with laptop imaging, hardware refreshes, and IT asset management.
 * IT certifications such as CompTIA A+, Microsoft certifications, or equivalent.

## Description

LHH Recruitment Solutions is seeking an IT Support Analyst for a part-time contract opportunity with a technology company in New York City.

This position provides hands-on technical support to internal employees, including troubleshooting Windows and Mac computers, configuring and deploying equipment, resolving service desk tickets, and assisting with everyday technology needs.

The ideal candidate enjoys working directly with people, takes ownership of technical issues, and delivers excellent customer service in a fast-paced corporate environment., * Provide onsite desktop and endpoint support for internal employees, with additional remote troubleshooting as needed.

 * Diagnose and resolve Windows, macOS, hardware, software, and peripheral issues.
 * Manage help desk tickets, document troubleshooting steps, communicate progress, and escalate issues when appropriate.
 * Configure and deploy laptops, desktops, and accessories for new employees.
 * Support employee onboarding, offboarding, hardware refreshes, and equipment replacements.
 * Assist with Microsoft 365, email, VPN connectivity, printers, mobile devices, and collaboration tools.
 * Perform basic Active Directory and user account administration, including permissions and access requests.
 * Support conference room technology, video meetings, and related audiovisual equipment.
 * Maintain accurate hardware and software inventory records.
 * Create and update technical documentation, troubleshooting guides, and support procedures.
 * Assist with planned maintenance, system updates, and general IT operations.
 * Follow established IT security policies, procedures, and service-level expectations.