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# Solar Support Administrator (SSA)

- **Company:** Technicians for Sustainability, Inc.
- **Location:** Tucson, AZ, United States
- **Contract:** Permanent contract
- **Skills:** Databases, Customer Data Management, Team Foundation Server, Apache OpenOffice
- **Published:** November 7, 2026
- **Apply:** https://www.idealist.org/en/business-job/19169741a8e8421c9978647f8c1d6f47-solar-support-administrator-ssa-technicians-for-sustainability-tfs-tucson

## About the Role

* Strong listening skills and genuine curiosity about what matters to people
 * Ability to explain technical concepts clearly without jargon or pressure
 * Excellent organizational abilities and meticulous attention to detail
 * Creative problem-solver who can juggle multiple priorities and adapt to individual customer needs
 * Interest in solar, clean energy, and environmental sustainability
 * Capacity to work 38-40 hrs in the general 8 am to 5 pm range, Monday through Friday
 * Professional, patient, and empathetic communication style
 * Comfortable working both independently and collaboratively in an open office environment
 * Alignment with our mission: we succeed when customers make the right choice for them, not when we make a sale

## Description

Solar Support Administrator

We're hiring for an individual passionate about creating social and environmental change. Someone who is inspired by clean energy solutions, committed to sustainability, has a strong work ethic, and enjoys building relationships with all types of people.

What You'll Learn & Build:

In this role, you'll develop valuable professional skills that translate across industries:

 * Consultative communication: Learn to listen deeply, ask thoughtful questions, and understand what matters most to each customer-whether that's environmental impact, energy independence, or financial savings
 * Educational outreach: Become skilled at translating complex technical information into clear, accessible explanations that empower informed decision-making
 * Customer relationship management: Build trust by guiding homeowners through their solar journey with patience, transparency, and genuine care for their best interests
 * Customer data systems expertise: Gain hands-on experience with managing a customer database, pipeline management, and data accuracy protocols
 * Stakeholder communication: Hone your ability to connect with diverse audiences via phone, text, email, and in-person interactions
 * Values-driven problem-solving: Develop the ability to match solutions to individual needs rather than applying one-size-fits-all approaches

What You'll Do:

 * Respond promptly via phone and email to homeowners interested in going solar, serving as their first point of contact and trusted guide
 * Listen carefully to understand each customer's unique goals, concerns, and values
 * Provide clear, honest information about solar options so homeowners can make the best decision for their situation
 * Schedule site visits and walk customers through our evaluation process with attention to accuracy, while building rapport
 * Manage customer data entry and system specifications with precision and attention to detail
 * Build authentic relationships with homeowners, helping them explore whether solar aligns with their needs
 * Maintain detailed records of all customer communications in our database
 * Provide general administrative support to the TFS team

What We're Looking For:

 * Strong listening skills and genuine curiosity about what matters to people
 * Ability to explain technical concepts clearly without jargon or pressure
 * Excellent organizational abilities and meticulous attention to detail
 * Creative problem-solver who can juggle multiple priorities and adapt to individual customer needs
 * Interest in solar, clean energy, and environmental sustainability
 * Capacity to work 38-40 hrs in the general 8 am to 5 pm range, Monday through Friday
 * Professional, patient, and empathetic communication style
 * Comfortable working both independently and collaboratively in an open office environment
 * Alignment with our mission: we succeed when customers make the right choice for them, not when we make a sale