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# ServiceNow SAM Developer

- **Company:** Leidos, Inc.
- **Location:** Capitol Heights, MD, United States
- **Experience:** Experienced
- **Salary:** $107,900.0 - $195,050.0
- **Contract:** Permanent contract
- **Skills:** HTML, JavaScript (Programming Language), Application Programming Interfaces (APIs), Artificial Intelligence, Data Analysis, Automation of Tests, Unit Testing, Software as a Service, Configuration Management Databases, Information Systems, Data Architecture, Software Debugging, Runbook, Systems Integration, Extensible Markup Language (XML), Scripting, Data Ingestion, ServiceNow IT Service Management, Client Side Scripting, Agentic-AI, Information Technology, Data Management, Database View, Api Management, Servicenow
- **Published:** November 7, 2026
- **Apply:** https://www.themuse.com/jobs/leidos/servicenow-sam-developer

## About the Role

* Requires a Bachelors degree computer science, Information Systems, IT, Engineering, or related field and 8+ years of prior relevant experience or a Masters degree with 6+ years of prior relevant experience additional years of experience will be accepted in lieu of a degree.
 * At least 4 years of ServiceNow development and scripting experience (JavaScript, Glide APIs, HTML, XML), with deep proficiency in Flow Designer, IntegrationHub, and API integrations.
 * ServiceNow Certified System Administrator or ServiceNow Certified Application Developer, required.
 * Advanced ServiceNow Certifications: Certified Implementation Specialist (CIS) in ITSM, preferred.
 * Strong expertise in ITAM (SAM/HAM) and ITOM (CMDB, Discovery, Service Mapping) modules.
 * Proven experience in large-scale ServiceNow implementations and platform governance.

You Might Also Have:

 * Master's degree in IT or a related field.
 * Certified Application Developer.
 * ITIL v4 Foundations Certification, a plus.
 * BMC Helix or BMC Remedy experience.

## Description

* Module Configuration: Build, configure, and maintain ServiceNow SAM Pro, SaaS Management, and related HAM Pro integrations.
 * License & Compliance Operations: Implement and maintain software entitlement models, license metrics, normalization rules, and automated reconciliation engines.
 * Lifecycle Automation: Design end-to-end asset lifecycle automations (e.g., software request, allocation, harvesting/reclamation, renewal, and retirement) using Flow Designer, Workflow Editor, and Scoped Applications.
 * Platform Development & Customization.
 * Full-Lifecycle Development: Design, code, debug, test, document, and deploy scalable solutions across the ServiceNow platform.
 * Core Scripting & Logic: Implement clean, maintainable logic using Script Includes, Business Rules, Client Scripts, UI Actions, UI Policies, and Service Portal widgets following strict enterprise coding standards.
 * Data Architecture: Optimize ServiceNow data models, CMDB relationships, and asset table schemas for performance and integrity.
 * Integrations, Data Management & Reporting.
 * Data Ingestion & Mapping: Execute data imports, transform maps, and scheduled jobs to synchronize third-party discovery data, vendor portals, and procurement systems.
 * Analytics & Visibility: Build and maintain actionable SAM dashboards, executive compliance reports, custom database views, and automated audit reports.
 * Release, Maintenance & Governance.
 * Deployment & Change Management: Prepare technical design specifications and migrate update sets/scoped applications across sub-production and production instances.
 * Upgrades & Testing: Lead unit testing, resolve defects, support platform upgrades, patching, and automated test framework (ATF) validations.
 * Emerging Platform Capabilities: Explore and integrate ServiceNow AI innovations (e.g., Now Assist and AI agents) to optimize asset operations and user self-service.
 * Stakeholder Collaboration & Enablement.
 * Requirements Translation: Partner closely with IT Asset Managers, Procurement, and ITIL process owners to translate business licensing rules into technical platform specifications.
 * Knowledge Transfer: Author technical architecture documents, administrative runbooks, and user-facing knowledge bases; mentor and onboard fellow team members.