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# IT Services & Support Technician

- **Company:** HEMPEL CORPORATION
- **Location:** Dallas, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, JIRA, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Microsoft Exchange Server, Identity and Access Management, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Software, Networking Basics, Windows PowerShell, Azure Active Directory, Software Deployment, Wide Area Networks, Wi-Fi Technology, Connectivity Problems, Office365, Peripherals, Microsoft InTune, Information Technology, Laptops, Servicenow, User Accounts
- **Published:** November 7, 2026
- **Apply:** https://www.careerbuilder.com/job-details/it-services-support-technician-dallas-tx--06694cd5-4b56-4c13-9ab4-2b3e6a31b4ef

## About the Role

Technical Support, Technical Support, Service Delivery, Delivery Management, IT Service Management (ITSM), Energy Efficiency, Painting (Facilities and Maintenance), Microsoft Product Family, Help Desk, On Site Support, Customer-focused Onsite IT Support Technician with 3 to 5 years of proven skills and hands-on experience supporting Microsoft enterprise environments. This role is ideal for someone who thrives in a fast-paced setting, enjoys solving technical challenges, and takes pride in delivering excellent end-user support., * 3-5 years of experience in an IT support or helpdesk technician role

 * Strong working knowledge of Active Directory, Entra ID, Intune, Exchange Server, and Microsoft 365 administration

 * Familiarity with networking fundamentals and troubleshooting

 * Hands-on experience supporting hardware (printers, laptops, desktops)

 * Excellent communication, customer service, and problem-solving skills

 * Ability to work independently and manage multiple priorities

Preferred Skills (but not )

 * Experience with ticketing systems (ServiceNow, Jira, etc.)

 * Basic PowerShell knowledge

 * CompTIA A+, Network+, or Microsoft certifications

## Description

End-User Support

 * Provide onsite technical assistance for laptops, desktops, mobile devices, and peripherals

 * Troubleshoot and resolve issues related to Windows OS, Microsoft Office 365 applications, and hardware failures

 * Technical support on RF scanners, label and network printers.

 * Support end users with software installations, configuration, and general IT inquiries

Microsoft Infrastructure Support

 * Manage and maintain Active Directory user accounts, groups, and permissions

 * Support Entra ID (Azure AD) identity management tasks

 * Assist with Intune Company Portal device enrollment, compliance, and application deployment

 * Perform basic administration of Exchange Server and Microsoft 365 mailboxes, distribution lists, and policies

Networking & Systems

 * Troubleshoot basic networking issues (LAN/WAN, Wi-Fi, DNS, DHCP)

 * Collaborate with network teams to escalate and resolve connectivity problems

 * Support VPN access and remote connectivity tools

Hardware & Peripheral Support

 * Diagnose and repair issues with laptops, desktops, printers, and other office equipment

 * Perform hardware upgrades, imaging, and device lifecycle management

 * Maintain inventory of IT equipment and assist with asset tracking