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# Atlassian Manager, Solution Sales, Service Collection

- **Company:** Atlassian Corporation
- **Location:** San Francisco, CA, United States
- **Experience:** Expert
- **Salary:** $238,000 - $279,000
- **Contract:** Permanent contract
- **Skills:** Software as a Service, Multithreading, Servicenow
- **Published:** November 7, 2026
- **Apply:** https://www.themuse.com/jobs/atlassian/manager-solution-sales-service-collection

## About the Role

* 15+ years of enterprise sales experience in cloud-based software/solutions, with deep expertise in ITSM/ESM/Service Management (ServiceNow, BMC, Ivanti, Freshworks, or similar)
 * 6+ years as a sales manager, with proven experience consistently meeting or exceeding targets
 * Demonstrated ability to lead complex, multi-threaded strategic deals and coach teams through major obstacles
 * Experience displacing legacy ITSM vendors with modern cloud solutions
 * Experience in developing strategic sales pipeline.
 * Strong executive presence ability to build and leverage CIO/CTO/VP IT relationships
 * Experience working in a matrixed, overlay sales model alongside Account Executives and Channel Partners
 * Strong collaboration skills thrives in a team-selling environment
 * BS/MS degree in business, IT, or a related field (preferred)

## Description

* Lead and develop a team of experienced enterprise solution sellers, exceeding quarterly and annual bookings and OKR targets
 * Execute strategic business plans that drive Land & Expand motions for JSM across Enterprise and Strategic customer segments
 * Own recruiting, coaching, and performance management of Service Collection SSEs building a high-performing, accountable team
 * Establish team objectives, policies, and KR plans and manage allocated resources
 * Handle advanced negotiations at the customer and partner level
 * Build and promote strong, long-lasting customer relationships networking with critical customers and leveraging deep understanding of their unique perspectives
 * Distill and define customer-centric strategies for the team, considering department and company objectives
 * Partner cross-functionally with Account Executives, Solution Engineers, Channel & Alliances, Advisory Services, Product, and Marketing to optimize the Service Collection GTM motion
 * Present sales, revenue, and expense reports with realistic forecasts to senior leadership
 * Act as a voice of the field capturing and synthesizing customer and competitive feedback to shape the JSM product roadmap