> Markdown version of [/jobs/ext/4615810-it-support-specialist-1](https://www.wearedevelopers.com/jobs/ext/4615810-it-support-specialist-1). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Specialist 1

- **Company:** James McHugh Construction Co.
- **Location:** Chicago, IL, United States
- **Experience:** Experienced
- **Salary:** $60,000 - $65,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Dynamic Host Configuration Protocol, Virtual Private Networks (VPN), Microsoft Software, Wireless Access Point, Office365, Wireless Devices, Information Technology, Laptops
- **Published:** November 7, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/77368606/1

## About the Role

* Bachelor's degree/IT related diploma preferred or minimum of three years of technical support experience
 * CompTIA A+ Certified.
 * Strong knowledge of Microsoft Office365, Windows 11, Active Directory, DHCP and VPN troubleshooting.
 * Experience supporting laptops, mobile devices and wireless devices.
 * MS 365 Certified: Endpoint Administrator, and or Certified Admin Expert designation or the willingness to obtain.
 * Excellent customer service skills.
 * Ability to handle emergency situations in a calm and directed fashion.
 * Must possess exceptional problem solving, critical thinking and analytical skills.
 * Strong teamwork and interpersonal skills, attention to detail and deadline orientated.
 * Ability to work with various levels of employees and communicate in a professional manner under pressure.
 * Process driven but must be able to work in a team environment.
 * Ability to lift 50lbs.

## Description

We are seeking a new IT Support Specialist 1 to join our IT team. As a IT Support Specialist 1 you will mainly be responsible for providing end user support through answering support requests. This is a highly visible position with responsibilities that impact the profit or loss of McHugh Construction.

As a member of the IT Team, you will report to the Network Administrator., * Provide Tier 1 analytical support for Microsoft products, user endpoint workstations and networking, company mobile devices, conference room tech, printer/scanners, access points and A/V solutions.

 * Provide end user support for approved software titles- including installation, configuration, and version upgrades at all company levels
 * Troubleshoot and document solutions for computer systems including maintaining knowledge base.
 * Administer security systems and asset inventory.
 * Make recommendations and exercising judgment within generally defined practices and policies in selecting means, methods and techniques for obtaining solutions.
 * Coordinate with currently established vendors to procure and configure new and existing user workstations.
 * Maintain company assets within current company standards utilizing existing asset management tools.
 * Stage/set up new employee workspaces.