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# IT Systems Analyst

- **Company:** Kobelco Aluminum Automotive Products
- **Location:** Bowling Green, KY, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Adobe Acrobat, Microsoft Outlook, Business Systems, Databases, Monitoring of Systems, Information Technology Audit, Smart Devices, Software Deployment, Software Engineering, Computer Networking Systems, Information Technology
- **Published:** November 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4779314346c0573b

## About the Role

* To succeed in this role, you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users.
 * Very good oral, written, and interpersonal communication skills; requires self-direction, tact, diplomacy, and a clear, courteous, and professional manner
 * Ability to work in a team environment with a variety of professionals while also working independently, with minimal supervision.
 * Ability to read and comprehend basic English
 * Ability to follow instructions
 * Self-starter, multi-task and detailed oriented, excellent computer and math skills
 * Maintains a clean work area
 * Must be familiar with databases, * Computer related college degree required
 * Some Education requirements can be offset by work experience (industry or federal)
 * Minimum of 2 years' experience in IT field

Work Environment & Physical Requirements:

 * Requires working in temperature extremes
 * Observes all safety rules
 * Requires occasional physical activity throughout shift (except breaks and lunch) such as walking, sitting, standing, bending, stooping, squatting, reaching, handling, near/far vision, pushing, pulling, carrying, and lifting objects weighing up to 50 lbs.

## Description

The IT Systems Analyst will be responsible for the low-level duties. Provides technical support and assistance to end-users, ensuring the smooth operation of hardware, software, and network systems. This role involves troubleshooting reported issues, resolving technical problems, and maintaining a high level of customer service., * Help Desk Support

 + Respond to Helpdesk tickets and requests via email, teams, and over the phone.
 + Provide first level contact and troubleshoot user issues
 + Properly escalate unresolved queries to the next level of IT support
 + Troubleshoot hardware/software issues, escalating to higher support levels if necessary
 + Track, route, and redirect problems to correct resources
 + Walk users through problem solving steps to resolve issues
 + Follow up with users, provide feedback and see problems through to resolution
 * Administrative Tasks
 + System user creation
 + PC set up
 + Software setup
 + Smart device deployment
 + Licensing assignment
 * Maintain documentation for IT processes and procedures
 * System Monitoring
 + Monitor and manage various infrastructure systems
 + Monitor and manage various enterprise business systems
 + Assist with troubleshooting critical IT systems as needed
 * Projects
 + Work with other members of the infrastructure team and other departments on joint tasks and projects
 + Work with vendors and contractors to accomplish tasks and projects
 * Assist with IT audits
 * Other Duties
 + Work closely with other IT staff to accomplish IT goals
 + Help with site installation activities for infrastructure tasks
 + Excellent knowledge Microsoft Windows-based applications including Word, Excel, Outlook, and Adobe Acrobat
 + Perform other duties as required