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# Associate, Service Transformation

- **Company:** Oscar Health Inc
- **Location:** Dallas, TX, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $87,188 - $114,435
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Data Analysis, Python (Programming Language), SQL Databases, Data Programming
- **Published:** November 7, 2026
- **Apply:** https://www.thejobnetwork.com/job/07a76da6-bb16-4e8e-9ffd-5eb1782aa135/associate-service-transformation

## About the Role

* A bachelor's degree or 3+ years commensurate experience
 * 3+ years of work experience in operations, health insurance, data analysis, engineering or consulting
 * 2+ years of experience using data software such as Excel, SQL, Python or other data analytics tools
 * 2+ years of experience with end-to-end project management
 * 2+ years of experience designing and improving workflows and standing up accompanying operating and technical procedures
 * 2+ years of experience with process improvement methodologies such as Lean, Six Sigma or Theory of constraints

Bonus points:

 * Bachelor's degree in Engineering, Business Administration, or other related field
 * Lean Six Sigma Green Belt certification or higher

## Description

The Associate, Service Transformation will drive the project work that brings Service Forward to life, partnering with business and technical teams to improve contact-center processes, workflows, and service experiences. This role will manage implementation details, analyze performance, coordinate stakeholders, and support smaller member and provider service-optimization initiatives alongside broader transformation work., * Leads the end-to-end management of cross-functional implementations/projects, including project plan creation, stakeholder engagement, managing cross-functional relationships to drive collaboration, edge case mitigation, and on-time completion.

 * Evaluate overall departmental performance by creating, gathering, analyzing data and assisting in development of departmental metrics and implementation of mitigation strategies.
 * Collaboratively works with all relevant partner groups to create proactive implementation, communications, and program strategies for successful change management and risk mitigation programs.
 * Mentor team members and promotes colleagues' growth.
 * Compliance with all applicable laws and regulations.
 * Other responsibilities as assigned.