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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Claims Specialist - **Company:** Sysdig, Inc. - **Location:** United States (Remote available) - **Experience:** Expert - **Salary:** $125,000 - $156,000 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Amazon Web Services, Data Analysis, Audit Trail, Microsoft Azure, Bash Shell, Business Software, Cloud Computing Security, Linux, Python (Programming Language), Microsoft PowerPoint, Reliability Engineering, Runbook, Web Services, Scripting, Multi-Cloud, HybridCloud, Kubernetes, Gsuite, Programming Languages - **Published:** November 7, 2026 - **Apply:** https://www.builtincolorado.com/job/staff-customer-reliability-engineer/12122371?handler=ApplyRedirect ## About the Role * 7+ years experience in technical support, customer reliability engineering, site reliability engineering, solutions architecture, or a related production engineering discipline. * Expert-level experience with Kubernetes and Linux in production environments. * Hands-on experience troubleshooting and operating workloads across one or more major public cloud platforms, such as AWS, Azure, or GCP. * Proficiency in at least one scripting or programming language, such as Python, Bash, or Go, with a track record of using automation to improve operational outcomes. * Demonstrated experience leading complex incidents, technical escalations, problem management, or post-incident improvement efforts. * A track record of converting individual customer problems into scalable improvements, such as product changes, automation, standards, or enablement. * Strong written and verbal communication skills, including the ability to explain complex technical issues clearly to both technical and non-technical audiences. * Experience working with enterprise customers in complex, hybrid-cloud, multi-cloud, regulated, or highly integrated environments. * Ability to balance urgent customer needs with durable technical solutions and long-term reliability goals. ## Description * Act as the senior technical owner for the most complex, high-severity, and strategically important customer issues. * Diagnose difficult problems across cloud infrastructure, Kubernetes, Linux, networking, identity and access management, observability, integrations, and distributed systems. * Establish and improve standards for troubleshooting, escalation quality, incident readiness, case ownership, and technical documentation. * Build automation, diagnostics, runbooks, and other operational mechanisms that reduce repeat escalations and improve time to resolution. * Coach and mentor CREs through complex case reviews, incident retrospectives, technical training, and day-to-day technical guidance. * Develop reusable technical content and enablement that increases the independence and effectiveness of the broader CRE and Support organizations. * Work closely with Escalation Management and account teams on high-touch customers and customer-impacting reliability risks. * Participate in the CRE on-call rotation and provide technical leadership during critical incidents. * Communicate clearly with engineers, executives, customer technical teams, and other stakeholders, adapting the level of detail to the audience., Leads a team managing ADA and PWFA accommodation claims, ensuring accurate, timely, compliant claim adjudication and strong customer service. Responsibilities include coaching employees, managing performance and workloads, reviewing claim files and calls, identifying process improvements, administering concurrent disability and leave claims, mitigating risk, and communicating operational updates. The role requires disability or absence management expertise, sound judgment, knowledge of applicable regulations, and effective stakeholder collaboration. Top Skills: Microsoft Office Suite OneImaging Systems Administrator An Hour Ago Remote USA 60K-75K Annually Mid level 60K-75K Annually Mid level Healthtech Administer the company's SaaS, cloud, identity, endpoint, and security platforms. Manage access, SSO, MFA, SCIM, audit logging, vendor security, user lifecycle, device policies, and automation using scripts and APIs. Respond to security incidents, maintain compliance controls and runbooks, provide tier 1-2 IT support, manage hardware and assets, and document internal procedures. The role requires broad systems ownership across AWS, Google Workspace, Rippling, and numerous business applications. Top Skills: ActivecampaignAdobeAdvancedmdAircallAmazon Web Services (Aws)AnthropicAws CloudtrailAws GuarddutyAws IamAws Security HubBashBrazeDatabricksDatadogFigmaGoogle SecopsGoogle WorkspaceGreenhouseHipaaIntercomIntuneIso 27001JAMFKandjiLinearLinkedInLucidmacOSMdmMfaMongodb AtlasNordvpn TeamsNotionOpenai ApiPostmanPowershellPythonRest ApisRipplingSalesforceSAMLScimScribeSentrySoc 2SplunkSsoStytchTerraformTwilioVirtruWaystarWindowsZendeskZoom Liberty Mutual Insurance Technical Claims Specialist, Workers Compensation 2 Hours Ago Remote or Hybrid 75K-140K Annually Senior level 75K-140K Annually Senior level Artificial Intelligence * Fintech * Insurance * Marketing Tech * Software * Analytics Investigates, evaluates, reserves, negotiates, and resolves complex, high-severity workers compensation claims. Determines coverage and compensability, manages litigation and settlement activities, identifies fraud and subrogation opportunities, analyzes claims data, maintains reserves, advises management, and trains less experienced staff. Top Skills: ExcelMicrosoft Powerpoint What you need to know about the Colorado Tech Scene With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation. Key Facts About Colorado Tech * Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey) * Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3 * Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech * Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook) * Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures * Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute