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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Systems Support Specialist - **Company:** Randstad - **Location:** San Luis Obispo, CA, United States (Remote available) - **Salary:** $60,320 - $62,400 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, User Authentication, Biometrics, Cloud Computing, Cloud Engineering, Identity and Access Management, IT Management, Networking Hardware, Microsoft Security Essentials, Azure Active Directory, Wide Area Networks, Network Routers, Peripherals, Firewalls (Computer Science), Microsoft InTune, Information Technology, SentinelOne Expertise, Service Stack, User Accounts - **Published:** November 7, 2026 - **Apply:** https://www.dice.com/job-detail/04ea0e9c-5772-4d95-8422-e6b53509b2d3 ## About the Role * Targeted Technical Acumen: Stellar Tier 1 customer support experience paired with very strong Tier 2 systems administration skills. You must have proven, hands-on experience with Windows 11, Microsoft 365 / Entra ID, Intune, Ninja RMM, Freshservice, and advanced endpoint security tools (SentinelOne, Huntress). * Exceptional Soft Skills: A "fantastic," approachable, and empathetic personality is non-negotiable. You genuinely enjoy helping people and fit well into a highly supportive, tight-knit company culture. * Security Mindset: Understanding of modern authentication methods (MFA, biometrics, FIDO2) and a strong commitment to maintaining organizational security standards. * Growth Potential: A desire to learn and take on more complex networking and cloud architecture tasks as their internal Future Roadmap expands., Exceptional Soft Skills: A "fantastic," approachable, and empathetic personality is non-negotiable. You genuinely enjoy helping people and fit well into a highly supportive, tight-knit company culture. Targeted Technical Acumen: Proven Tier 1/Tier 2 experience with deep familiarity in Windows 11 and Microsoft 365 / Entra ID administration. You should be comfortable navigating cloud-only environments. Security Mindset: Understanding of modern authentication methods (MFA, biometrics, FIDO2) and a strong commitment to maintaining organizational security standards without creating friction for end-users. Growth Potential: A desire to learn and take on more complex networking and cloud architecture tasks as our internal Future Roadmap expands. Compensation & Benefits Upon successful completion of the contract period, this role converts to a full-time position with a target salary of approximately $90,000 per year. We offer an amazing, comprehensive full-time benefits package designed to support the health, well-being, and financial future of our employees. skills: Microsoft Entra ID,biometrics,Cloud,cloud architecture,firewalls,IT leadership,Identity & Access Management,Intune,Windows 11,Windows,Microsoft 365,routers,peripherals,SentinelOne,user accounts,Authenticator,SD-WAN,desire to learn,approachable,Soft Skills,primary point of contact,troubleshoot,empathetic,helping people,Systems Administration,Administration,Cloud Administration,customer support,Project Delivery,offboarding,onboarding,onsite support,Security,Technical Acumen,Tooling,User Support,service desk ## Description Location: San Luis Obispo, CA (Local Candidates Only - 100% Onsite Initially) Job Type: 6-Month Contract-to-Hire Target Conversion Salary: ~$90,000/year About the Company Our client is a supportive, close-knit firm with a modern, 100% cloud-based infrastructure-having successfully eliminated all on-premises applications. As our client continues to invest heavily in their technology stack (including advanced Microsoft security, new SD-WAN, and upgraded network hardware), they are looking for an IT professional who shares their people-first values to support the daily technology needs of their staff. The Role Working directly with our client's IT Director, you will be the face of IT for their San Luis Obispo headquarters. In this role, you will provide stellar Tier 1 Windows customer support in a service desk environment, while simultaneously leveraging very strong Tier 2 systems administration skills to manage their modern, purely cloud-based Microsoft Entra ID environment., * Daily User Support: Serve as the primary point of contact for employee IT requests in a service desk environment, providing fast, patient, and white-glove service for a predominantly Windows 11 endpoint environment. * Systems Administration & Tooling: Administer and monitor core IT and security platforms, taking responsibility for daily operations within Intune, Ninja RMM, Freshservice, SentinelOne, and Huntress. * Identity & Access Management: Manage user accounts, onboarding, and offboarding within their newly migrated Microsoft Entra ID environment, utilizing Temporary Access Pass (TAP) codes and enforcing modern MFA (Authenticator App, Windows Hello for Business, FIDO2/YubiKeys). * Project Delivery: Assist IT leadership with immediate, high-priority rollouts, including upcoming Teams Phone implementations, File Services migrations, and the deployment of new office routers, firewalls, and SD-WAN hardware. * Cloud Administration: Support their Microsoft 365 environment and assist in maintaining their high security posture using Entra ID. (Note: Our client has successfully defederated from third-party IDPs, so all management is native to Microsoft). * Hardware & Peripheral Management: Provision, troubleshoot, and maintain corporate laptops and peripherals (minimal Mac support required)., * Local Presence & Onsite Commitment: Must be located in or immediately around San Luis Obispo, CA for onsite support, with the understanding that remote work must be earned after one year of total tenure.