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# Help Desk Support Specialist

- **Company:** Professional Technology Integration (PTI)
- **Location:** Atlanta, GA, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, System Configuration, Issue Tracking Systems, Microsoft Office, Print Servers, Queue Management Systems, Server Administration, Microsoft SharePoint, Software Asset Management, Software Deployment, Adobe, User Administration, Servicenow, User Accounts
- **Published:** November 7, 2026
- **Apply:** https://professionaltechintegration.com/PTICloud9/index.php?option=com_mycareer&job=apply&jpid=18875&Itemid=568

## About the Role

* Desktop Support: 2+ years of experience supporting Windows 7/10, Office 365, and Adobe Professional.
 * Active Directory: 2+ years of experience with user administration and directory management.
 * SharePoint Support: 2+ years of experience providing SharePoint support.
 * Printer & Server Administration: 2+ years of experience with printer support, toner management, and print server administration.
 * Incident Reporting: 2+ years of experience utilizing Service Now for IT incident tracking and resolution.
 * Desktop Imaging: 2+ years of experience with desktop imaging management.
 * Inventory Management: 2+ years of experience with IT inventory management and support.
 * Customer Service: Strong interpersonal communication skills with a proven track record of excellent desk-side engagement and user support.
 * Location: Georgia (Remote/Onsite hybrid as directed)
 * Position Type: Contract / Staff Augmentation

Required / Desired Skills

 * Desktop Support - Windows 7/10, Office 365, Adobe Professional (Required 2 Years)
 * Active Directory (Required 2 Years)
 * SharePoint Support (Highly Desired 2 Years)
 * Printer support, including toner replacement, and Print server administration (Required 2 Years)
 * Service Now incident reporting (Highly Desired 2 Years)
 * Desktop Imaging Management (Required 2 Years)
 * Inventory Management and Support (Required 2 Years)
 * Good customer service, personable desk side engagement, and overall good customer support interaction (Required 2 Years)

## Description

We are seeking an experienced and customer-focused Help Desk Support Specialist to provide comprehensive technical support, desktop management, and hardware/software troubleshooting. In this role, you will be the primary point of contact for end-user technical issues, ensuring efficient resolution and high levels of customer satisfaction., * Provide reliable day-to-day desktop support for Windows 7/10, Office 365, and Adobe Professional environments.

 * Manage user accounts, permissions, and directory services utilizing Active Directory.
 * Administer print servers and maintain printer hardware, including toner replacements and connectivity troubleshooting.
 * Handle incident tracking, documentation, and queue management through Service Now.
 * Perform desktop imaging, software deployments, and system configurations.
 * Maintain hardware and software inventory management and support tracking.
 * Deliver exceptional customer service, personable desk-side engagement, and effective technical support interactions.