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# Information Technology Specialist

- **Company:** Alaka`ina Foundation
- **Location:** San Antonio, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** CompTIA Security+, Computer Networks, Issue Tracking Systems, Information Security Management, Microsoft SharePoint, Software Deployment, Storage Devices, Computer Equipment, Information Technology
- **Published:** November 7, 2026
- **Apply:** https://phg.tbe.taleo.net/phg04/ats/careers/v2/applyRequisition?org=AKIMEKATECH&cws=43&rid=14601

## About the Role

* Minimum of bachelor's degree in Information technology
 * Comptia Security+, Two (2) year specialized experience in configuring computer hardware and software

DESIRED SKILLS AND EXPERIENCE:

SharePoint experience to include creating forms in SharePoint.

REQUIRED CITIZENSHIP AND CLEARANCE:

 * Must be a U.S. Citizen
 * Must have a T3-Secret Clearance

## Description

* Communicate with DHA to ensure accurate trouble ticket status and expedited resolution for senior personnel.
 * Provide support for IT conferencing requirements, ensuring communication reliability. Set up and train personnel on VTC events withing the IT's responsibility
 * Provide Information Assurance and content management support for personnel with a SME to manage websites and support to the Functional Area Manager and Information System Security Manager (ISSM).
 * Provide knowledgeable support for hardware, software, network, web, and email systems used by personnel.
 * Work with the IT Specialist to support technology refresh events, issuing computing assets, mobile devices, software installations, and portable electronic storage devices.
 * Track and submit service desk tickets for IT issues, escalating and resolving impacting issues with DHA.
 * Coordinate IT support with other IT organizations, assess each issue/request, and keep users apprised of service request resolution status.
 * Oversee hardware and software inventory accounting and asset management processes.
 * Provide full DoN Naval Enterprise Network (NEN) local technical support including workstation, printer, wireless, and other IT requirements.