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# Desktop Support Specialist

- **Company:** Oneida Innovations Group
- **Location:** Verona, NY, United States
- **Contract:** Permanent contract
- **Skills:** Computer Networks, Modems, Desktop Computing, Hard Disk Drives, Networking Hardware, Network Protocols, Data Logging, Computer Equipment, Information Technology
- **Published:** November 7, 2026
- **Apply:** https://www.careerbuilder.com/job-details/desktop-support-specialist-verona-ny--0dd1fd87-8c79-4042-8ac2-ef9f0ce4e20d

## About the Role

Desktop Administration, Computer Workstations, Peripheral Hardware, Desktop PC, Technical Training, Desktop Administration, Computer Systems, Time Management, Identify Issues, Hardware Upgrades, * Must have a Bachelors degree in Computer Science or related field; or at least three years related work experience.

 * Must have at least one year related work experience in the Casino, Hospitality or Entertainment industry; or other high volume, complex, demanding customer oriented IT environments.
 * Microsoft Certified Professional (MCP), CompTIA A+ and/or, other related technical certification preferred.
 * Excellent technical knowledge of network and PC hardware.
 * Must have hands-on hardware troubleshooting experience.
 * Must have working technical knowledge of current network protocols, operating systems, and standards. Possesses the ability to operate tools, components, and peripheral accessories.
 * On-call availability

## Description

Summary: The Desktop Support Specialist's role is to support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. They will also troubleshoot problem areas in a timely and accurate fashion; and provide end user training and assistance where required.

Day, Swing & Overnight Shifts Available

Duties & Responsibilities:

 * Effectively works with end users to identify and deliver required PC service levels.
 * Continually provides training and support to end users and staff on computer operation and other issues.
 * Effectively installs, configures, tests, maintains, monitors, and troubleshoots end user workstation hardware, networked peripheral devices, and networking hardware products.
 * Installs, configures, tests, maintains, monitors, and troubleshoots associated end user workstation software and networking software products when necessary.
 * Performs on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users. Recommends and implements corrective hardware solutions, including off-site repair as needed.
 * Receives and responds to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.
 * Develops and maintains an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
 * Monitors and tests PC performance, and provides PC performance statistics and reports.
 * Assists in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
 * Accurately documents instances of hardware failure, repair, installation, and removal.