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# Remote

- **Company:** Monroe HR Group, LLC
- **Location:** United States (Remote available)
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Computer Literacy, Microsoft Office, Web Applications, Multiplatform
- **Published:** November 7, 2026
- **Apply:** https://www.careerbuilder.com/job-details/remote-fl--f1065926-78ec-4ecf-89a7-cd67dbacad5c

## About the Role

Customer Experience, Customer Relations, Customer Service Tools, Problem Solving Skills, Customer Support/Service, Resolve Customer Issues, Time Management, Customer Escalations, Multiplatform/Cross-Platform, Performance Metrics, * Must reside in Florida.

 * High school diploma or equivalent required.
 * 0-1 years of customer service experience required.
 * Previous call center experience is a plus but not required.
 * Strong verbal and written communication skills.
 * Basic computer proficiency, including Microsoft Office and web-based applications.
 * Ability to multitask and manage time effectively in a remote work environment.
 * Strong problem-solving and customer service skills.
 * Bilingual candidates are encouraged to apply.

Technical Requirements

 * Desktop or laptop computer with a minimum of 8GB RAM.
 * High-speed, reliable internet connection.
 * Quiet, professional workspace free from distractions.
 * Monitor highly recommended to improve productivity and efficiency while handling customer interactions.
 * Ability to meet any additional client-specific technical requirements.

## Description

As a Remote Customer Service Representative, you will serve as the primary point of contact for customers, providing professional and courteous support through phone, email, and chat channels. You will assist customers with inquiries, resolve concerns, and ensure a positive customer experience while maintaining company standards and service excellence., * Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

 * Provide accurate information regarding products, services, and account-related questions.
 * Resolve customer concerns and escalate issues when necessary.
 * Maintain detailed and accurate records of customer interactions.
 * Demonstrate active listening skills and empathy while assisting customers.
 * Navigate multiple systems and platforms to effectively support customers.
 * Participate in training sessions and team meetings as required.
 * Meet performance metrics and quality standards.