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# Director, Digital Transformation

- **Company:** Fmr LLC
- **Location:** Durham, NC, United States (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Data Analytics
- **Published:** November 7, 2026
- **Apply:** https://www.juju.com/job/28_25303_5963ad3591f7b6b5dad93b83f8803b9d

## About the Role

* Proven experience in management consulting, digital strategy, or product leadership roles
 * Strong structured problem-solving and analytical skills with the ability to break down complex challenges
 * Customer-centric mindset with a passion for improving end-to-end digital experiences
 * Track record of driving large-scale transformation initiatives with measurable results
 * Exceptional executive communication and storytelling skills, with comfort presenting to senior leaders
 * Ability to influence without authority and lead across highly matrixed organizations
 * Bias for action, ownership, and delivering outcomes in fast-paced, ambiguous environments, * Bachelor's degree required; MBA or other advanced degree preferred
 * 10+ years of progressive experience in strategy consulting, transformation, or enterprise program leadership; financial services experience is a strong plus
 * Proven success in leading large scale transformation initiatives from ideation through execution with measurable impact on cost, efficiency or revenue
 * Expertise in digital transformation, customer servicing & segmentation, or channel orchestration strategy in large matrixed organization
 * Strong track record of leading complex initiatives across functional lines with measurable business outcomes
 * Ability to craft executive-ready presentations and business cases to drive decision-making
 * Comfortable managing multiple priorities in a matrixed, fast-paced environment
 * Past experience in identifying root causes and design practical solutions - applying a consulting mindset to frame problems, size opportunities, and mobilize execution.
 * Strong communication and organizational skills; capable of influencing without authority
 * Have a strong analytical background and use data to drive insights
 * Comfortable using dashboards, external / internal trends, behavior signals and client metrics to derive insights and shape enterprise thinking

## Description

As a Director, you will lead high-priority digital transformation initiatives that deliver both client value and business outcomes, including reducing cost-to-serve, increasing digital adoption, and enabling scalable, reusable capabilities. You will operate at the intersection of product, strategy, operations, and analytics-bringing structured thinking, customer obsession, and execution rigor.

This is a highly visible role requiring frequent engagement with senior leadership, where you will influence decisions through clear storytelling, data-driven insights, and well-articulated business cases. Candidates must be able to leverage data to inform decisions, synthesize and clearly communicate insights, and apply a customer-first mindset with ownership, curiosity, and a commitment to continuous learning to deliver impactful results., * Apply a consulting-style problem-solving approach to identify and prioritize high-friction opportunities across client journeys

 * Develop and present data-driven business cases that align customer needs with enterprise value
 * Lead end-to-end execution of strategic initiatives-from hypothesis and design through delivery, adoption, and measurable outcomes
 * Partner cross-functionally with product, technology, operations, and analytics teams to drive transformation at scale
 * Use customer insights, data, and experimentation to inform strategy and continuously improve experiences
 * Shape and influence the roadmap for future transformation initiatives that streamline servicing and improve business performance
 * Communicate effectively with senior executives, synthesizing complex topics into clear, actionable recommendations