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# Support Engineer - Exempt

- **Company:** TTI, Inc
- **Location:** Pittsburgh, PA, United States
- **Salary:** $124,800.0 - $145,600.0
- **Contract:** Permanent contract
- **Skills:** Biometrics, Configuration Management, Encodings, Cyber Security, Firmware, Session Initiation Protocols, Key Management, Network Protocols, Radio-Frequency Identification, Expertise in Genetec Systems, SQL Databases, Systems Integration, Transmission Control Protocol (TCP), Enterprise Software Applications, Video Analysis, User Administration
- **Published:** November 7, 2026
- **Apply:** https://www.careerbuilder.com/job-details/support-engineer-exempt-pittsburgh-pa--73180cd5-11dc-41bc-a107-25899c8180a8

## About the Role

Technical Support, Access Control, Protective Services, Systems Administration/Management, Technical Support, Physical Security, Hardware Configuration Management, Identify Issues, Systems Maintenance, Computer Firmware, * Hands-on experience supporting Genetec enterprise environments at scale (multi-site, multi-region), including Security Center administration.

 * Certifications and strong familiarity with: Genetec Enterprise Systems, ClearID, Axis, Mercury, 2N, HID, Fargo, Life Safety Power, Idemia, Princeton Identity, KeyWatcher, Traka, Assa Abloy, Sipelia, SQL, network protocols (TCP/HTTPS/SIP); RFID and biometric technologies.
 * Proficiency in core operational domains: device provisioning, camera and access control configuration, role/user management, patching/firmware, and incident troubleshooting.
 * Strong analytical and problem-solving skills with a customer-focused mindset and clear communication across technical and non-technical audiences.
 * Experience collaborating with vendors and cross-functional teams in change-controlled environments., * Experience in system conversions/migrations (e.g., platform consolidation, controller/reader transitions, camera fleet refresh).
 * Knowledge and familiarity with: OSDP, SIP, TCP, SQL, HTTPS, Reverse Transfer Printing, RFID Encoding, Facial Biometrics.
 * Exposure to video analytics, biometric authentication workflows, and plug-in lifecycle management.
 * Experience documenting standards, creating runbooks, and coaching level 1/2 support teams.
 * The candidate should have the basic certifications below, otherwise they cannot contact Genetec for support: Clear ID Administrator, Omincast Advanced Administrator, Security Center Enterprise Certification, Security Center System Upgrade and Mitigation Certification, Synergis Advanced Administrator

## Description

Seeking a Support Engineer to support a growing, integrated Genetec access control and video solution across a large global user base spanning 100+ locations. You will own end-to-end system management, ensure reliability and security, and collaborate with stakeholders to deliver resilient physical security services at scale., * Administer and maintain Genetec Security Center across access control and video: add/modify devices and cameras, configure hardware, and ensure integrations remain healthy.

 * Manage roles, permissions, and user lifecycle; uphold least-privilege access and audit readiness.
 * Troubleshoot connectivity and mechanical failures across controllers, readers, cameras, and intercom endpoints; coordinate with vendors as needed.
 * Plan and execute system updates, firmware upgrades, and patches; validate rollback plans and change records.
 * Provision and manage intercom systems via Sipelia; optimize call routing, audio quality, and availability.
 * Develop and deliver operational reports (events, alarms, access audits, uptime) that inform stakeholders and compliance teams.
 * Oversee third party plug-ins including video analytics and biometric integrations; validate compatibility, performance, and licensing.
 * Administer key management solutions and workflows; ensure chain-of-custody, auditing, and incident procedures.
 * Maintain configuration standards, documentation, and runbooks; contribute to knowledge base for global support teams.
 * Partner with facilities, security operations, and network teams to diagnose cross domain issues and drive timely resolution.