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# Technical Program Manager

- **Company:** Intuitive Surgical, Inc.
- **Location:** Sunnyvale, CA, United States
- **Experience:** Experienced
- **Salary:** $225,700
- **Contract:** Permanent contract
- **Skills:** Software Bug Management, Software Documentation, RAID, Requirements Management, Requirements Traceability, SAP (Applications), Software Requirements Analysis, Strategies of Testing, Warehouse Management Systems, SAP Integration Solutions
- **Published:** November 7, 2026
- **Apply:** https://jobs.smartrecruiters.com/Intuitive/744000160302620-technical-program-manager

## About the Role

* Minimum of bachelor's degree in engineering or a related field.
 * Minimum of 8+ years of experience working in labeling, hardware, system production, or test environment primarily in healthcare industry.

Technical skills

 * Lead technical, cross-functional programs end-to-end (requirements * build/config * testing * deployment) in a regulated and/or operationally complex environment.
 * Strong ability to translate regulatory labeling requirements into system requirements, schemas, templates, and warehouse-operational processes.
 * Demonstrated ability to coordinate across RA, IT/engineering, Quality, warehouse operations/logistics, suppliers, and external partners (3PLs).
 * Hands-on experience running UAT (planning, traceability, execution coordination, defect triage, and release readiness).
 * Experience building and maintaining enterprise program artifacts: requirements traceability, release governance, cutover plans, training/readiness, and stakeholder reporting.

Other skills and abilities

 * Able to learn and apply established procedures in a reliable and consistent manner.
 * Strong communication skills (written and verbal) with the ability to drive alignment, decisions, and execution across multiple stakeholders.
 * Ability to lead and deliver in a matrix environment.
 * Strong problem-solving skills and ability to be self-managed in a fast-paced environment utilizing agile/sprint methodologies.
 * Quick learner with ability to understand complex products and processes.
 * Ability to work in a team environment.
 * High level of attention to technical details and accuracy.
 * Ability to work independently and with minimal supervision
 * Ability to multitask, and handle tasks with competing priorities effectively
 * Proficient with MS Office applications

## Description

The Technical Program Manager for Country-Specific Labeling (CSL) owns end-to-end delivery and long-term support of Intuitive's custom CSL system, from architecture and design through implementation and at sites throughout the world and manage continuous improvements and feature enhancements. You will translate multi-country Regulatory Affairs requirements into scalable system requirements, labeling schemas, and templates, and drive integration with SAP and warehouse management systems. You will lead cross-functional execution across IT, Quality, Regulatory, warehouse logistics, and label suppliers, including UAT planning and go-live readiness, to ensure compliant and efficient labeling. This role sits within Technical Services, reporting to the Product Labeling & Packaging Operations Manager., * Own the end-to-end CSL program, serving as the primary driver for planning, execution, delivery, and stakeholder alignment across RA, IT, Quality, Operations, suppliers, and logistics sites.

 * Lead Country-Specific Labeling requirements management, partnering with Regulatory Affairs (RA/RSAs) to interpret country regulatory assessments and convert them into clear, testable requirements.
 * Drive schema development with IT/engineering teams by defining requirements, acceptance criteria, traceability, and change impacts; ensure schemas are scalable and aligned to enterprise standards.
 * Lead integration delivery for labeling capabilities with SAP and warehouse management systems, coordinating dependencies, interface readiness, and cutover planning.
 * Coordinate with warehouse logistics teams and external partners to implement labeling workflows, including label printing/handling, verification steps, exception management, and training/readiness.
 * Facilitate label template design discussions to ensure templates work as expected across countries, products, printer constraints, and warehouse execution.
 * Manage workstreams related to supplier-printed labels, including specifications alignment, readiness tracking, issue triage, and operational deployment coordination.
 * Define and structure User Acceptance Testing (UAT) for labeling (test strategy, test cases, traceability, execution coordination, defect management, and sign-off).
 * Partner with Quality to manage labeling-related non-conformances (NCs) and CAPAs, supporting investigation coordination, corrective action execution, and effectiveness checks.
 * Establish and maintain program documentation (program plans, RAID logs, requirements traceability, SOP/work instructions impacts, release notes) and drive standardization of CSL delivery processes.
 * Drive continuous improvement initiatives to reduce labeling errors, shorten cycle times, improve audit readiness, and strengthen operational controls.