> Markdown version of [/jobs/ext/4617443-it-manager-systems-operations](https://www.wearedevelopers.com/jobs/ext/4617443-it-manager-systems-operations). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Manager, Systems & Operations - **Company:** Blueprint School Network, Inc. - **Location:** United States (Remote available) - **Experience:** Expert - **Salary:** $130,000.0 - $150,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, BitLocker Drive Encryption, Software as a Service, Cloud Computing, Cloud Computing Security, Cyber Security, System Configuration, Domainkeys Identified Mail, Domain-Based Message Authentication Reporting and Conformance (DMARC), Domain Name System (DNS), Multi-Factor Authentication, Identity and Access Management, Information Technology Audit, Information Technology Operations, Microsoft Servers, OpenID, Role-Based Access Control, Anti-Phishing, Runbook, Security Assertion Markup Language (SAML), Microsoft SharePoint, Software Deployment, Systems Integration, Enterprise Software Applications, Microsoft InTune, Sender Policy Framework (SPF), Information Technology, Deployment Automation, Apple Business Manager, 3-tier Architectures - **Published:** November 7, 2026 - **Apply:** https://rsaconference.applytojob.com/apply/RtAJcOSbY6/Senior-IT-Manager-Systems-Operations?source=GS ## About the Role * 5+ years of progressive corporate IT / systems administration experience. * 2+ years supervising IT operations, an MSP, technical vendors, or equivalent service-delivery relationships. * Advanced Microsoft 365 and Entra ID administration experience. * Strong Microsoft Intune experience across Windows and macOS. * Practical experience with: Conditional Access, MFA, Enterprise Applications, SAML/OIDC, SCIM, RBAC, B2B/guest identities * Windows 10/11 administration and troubleshooting. * macOS administration and Apple Business Manager experience. * Exchange Online, SharePoint, OneDrive and Teams administration. * Working knowledge of DNS, SPF, DKIM and DMARC. * SaaS application administration and lifecycle management. * Experience working with an MSP-managed support model. ## Description RSAC is seeking an experienced Senior IT Manager, Systems & Operations to lead day-to-day Corporate IT operations while serving as a hands-on technical administrator for the company's core workplace technologies. This role combines IT operations leadership, Microsoft 365 and identity administration, endpoint management, SaaS administration, vendor/MSP management, and technical project delivery. The position will manage RSAC's MSP and other technology service providers while maintaining direct technical ownership of systems requiring deeper internal knowledge or administrative control. The role will serve as the escalation point for complex issues that extend beyond Tier 1/Tier 2 support and will partner closely with IT Security on identity, endpoint, access-management, and security initiatives. A successful candidate will have demonstrated a balance of strong technical skills, good organization, project management and an ability to self-direct. Internal customer service and interfacing with RSAC stakeholders in a professional manner is a key requirement for this role. What You'll Do IT Operations & Service Management * Serve as a primary administrator and technical owner for RSAC's Microsoft environment, including: Microsoft 365, Intune, and conditional access policies. * Own the day-to-day operational health and reliability of Corporate IT services. * Manage RSAC's Managed Service Provider and other IT service providers. * Establish service expectations, SLAs, escalation paths, operating procedures and measurable support standards. * Act as RSAC's Tier 3 escalation point for complex support incidents that cannot be adequately resolved by the MSP. * Review ticket trends, recurring issues and systemic failures and drive corrective actions. * Maintain IT operating procedures, runbooks and knowledge-base documentation. * Coordinate employee onboarding, offboarding, device replacement and access-management processes with HR and the MSP. * Continuously identify opportunities to shift repeatable work to the MSP while retaining appropriate internal ownership and governance. * Assist with email, domain, and DNS management. * Assist with managing vendors, licensing, and procurement processes. * Lead or substantially contribute to Corporate IT projects in alignment with the long-term IT and security strategy roadmap. * Collaborates cross functionality with IT Security and stakeholders and contributes to the execution of the IT security strategy. Endpoint & Device Management * Administer Microsoft Intune for Windows and macOS endpoints. * Maintain Windows Autopilot and Apple Business Manager integrations. * Manage compliance policies, device configuration profiles, application deployment and endpoint security configurations. * Support BitLocker and FileVault recovery processes. * Manage Windows and macOS provisioning standards. * Administer Windows 365 Cloud PCs for appropriate contractor or remote-access use cases. * Own the laptop procurement process end-to-end * Manage hardware lifecycle processes with RSAC's MSP and hardware/logistics providers. * Troubleshoot complex endpoint-management problems that exceed the MSP's capabilities. SaaS & Enterprise Application Administration * Act as a technical administrator and integration partner for major corporate SaaS applications. Responsibilities include: account management, SSO integration, and SCIM provisioning. IT Security Partnership * The Senior IT Manager will focus on technical implementation and operational administration, including: CAPS, identity/access management, device compliance, SaaS security configuration, incident response support, Defender/Purview, phishing remediation, and system audit support. Leadership & Business Skills * The right candidate needs to be able to: * Translate technical problems into operational and business impact. * Communicate clearly with executives and nontechnical teams. * Push work toward standard processes rather than one-off solutions. * Establish clear boundaries between IT ownership and business-system ownership. * Prioritize effectively in a small IT organization with frequent ad hoc requests. * Document decisions and systems well enough that knowledge does not reside with one individual. * Work comfortably with both internal technical teams and external providers. * Be self-directed and manage some level of ambiguity. * Collaborative mindset that looks for opportunities and will be proactive in establishing strategies.