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# Prof Service (Overhead) IT Support

- **Company:** The Job Center
- **Location:** Fort Worth, TX, United States
- **Experience:** Experienced
- **Salary:** $50,960.0
- **Contract:** Temporary contract
- **Skills:** Zebra (Programming Language), Microsoft Windows, JIRA, Issue Tracking Systems, Network Troubleshooting, Wireless Networks, Peripherals, Casper Suite
- **Published:** June 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=02ce5e5b5e583006

## About the Role

Do you have experience in Ticketing system technical support?, * Four years of Education or 4 years of Mac and/or PC support experience required (work experience can be substituted for education)

 * Understanding of Directory Services (Windows AD, and Open Directory) required
 * Experience with Laser and Label printers, Zebra and HP
 * Experience with Windows 10 to 11 migrations
 * Experience with Kace is plus

## Description

The Job Center is hiring for an Prof Service (Overhead) IT Support for temp-to-hire job openings on the 1st shift 8 am-4:30 pm M-F in the Haslet area. Great environment and great company to work for!, * The IT Specialist will be responsible for maintaining and improving CTDI's computer deployments

 * This individual will configure tools to deploy, maintain, and monitor laptops and desktops
 * They will work with operational and business teams to establish requirements for machines and then create configuration profiles and policies to implement those requirements
 * This person will work closely with other infrastructure teams (i.e network, security, server) to ensure that machines satisfy requirements from those areas
 * This position will handle day to day deployments and issues
 * The IT Support Specialist will follow standard operating procedures for this team and will monitor their workload via a ticketing system
 * Provide hands-on support to users
 * Maintain PCs & peripherals including printers, scanners
 * Manage PCs in an enterprise environment (Jamf preferred, any MDM helpful)
 * Prepare hardware, software, back-office, and networking configuration for new users
 * Manage wired and wireless networks
 * Minor PC repair and parts ordering
 * Troubleshoot PC and network issues
 * Work within a ticketing system to address end user requests in a timely manner
 * Record, track and document issues and their resolutions - including initial problem, successful and unsuccessful decisions made, actions taken and final resolution (Jira Service Desk)


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