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# Desktop Support Analyst

- **Company:** TEKSYSTEMS INC.
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Salary:** $62,400 - $72,800
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Office, Software Engineering, Office365, Servicenow
- **Published:** November 7, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/ny/new-york/34974764-44ab-41c5-96d1-6c5efa47ba7a

## About the Role

Desktop, Customer service, Active directory, Imaging, Office 365, Servicenow, Help desk, Hardware

Top Skills Details

Desktop,Customer service,Active directory,Imaging,Office 365

Additional Skills & Qualifications

Possess customer service and interpersonal skills

Possess excellent time management skills

This person must be able to work onsite full time, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

Client is looking for a desktop support technician to provide onsite support at their NYC office. This person will be alongside one other technician, supporting 70-80 employees. Being in a customer support role, you will have the opportunity to learn existing business processes and provide technology feedback and suggestions to the team. This person will be responsible for providing level 1-2 onsite technical support, anything that they are not able to resolve they can escalate to the team in Baltimore. There will be opportunities to be proactive in support resolution by finding ways to enhance efficiency and quality of service to Brown's colleagues. Day to day this person will be responsible for troubleshooting hardware/software issues, imaging and upgrading devices, they are an O365 and Windows 10 environment. Interpersonal skills are extremely important for this role, they are looking for someone that is comfortable providing face to face support.