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# Help Desk Support & Automation Specialist

- **Company:** Stellar Professionals
- **Location:** Columbia, SC, United States
- **Experience:** Expert
- **Contract:** Contract
- **Skills:** Microsoft Windows, Artificial Intelligence, Build Automation, Issue Tracking Systems, Information Technology Operations, Network Layer, Network Connections, Windows PowerShell, Microsoft Power Automate, Microsoft InTune
- **Published:** November 7, 2026
- **Apply:** https://www.dice.com/job-detail/cb0f78f0-f888-45d5-8515-47346cb142da

## About the Role

+ Technical Support: 10+ years of experience in IT troubleshooting, help desk operations, and end-user support
 + Ticketing Systems: 10+ years using service ticketing software to record and manage incidents
 + Networking & Endpoints: Hands-on experience troubleshooting issues from the network layer down to the endpoint device
 + Documentation: Proven ability to create standard operating procedures (SOPs) and operational workflows
 * Preferred (Highly Desired) Skills:
 + Automation & Scripting: Hands-on experience with PowerShell, Power Automate, or Microsoft Power Platform
 + Endpoint Management: Experience with Microsoft Intune and endpoint configuration
 + Certifications: Microsoft MD-102 (Microsoft 365 Certified: Endpoint Administrator Associate)
 + AI & Workflows: Experience developing AI-enabled workflows or automated routines

## Description

We are seeking an experienced Senior Help Desk Support & Automation Specialist to deliver technical support and streamline IT operations. In this position, you will resolve end-user requests, troubleshoot network-to-endpoint issues, document operational workflows, and identify opportunities to automate recurring help desk tasks.
< data-path-to-node="9" dir="ltr">Key Responsibilities

 * Provide first-line technical support and handle rotating call queue requests for education, medical, and operational staff.
 * Troubleshoot network connectivity, endpoint systems, and user access issues, including password resets.
 * Record, track, and resolve help desk tickets using an enterprise ticketing platform.
 * Develop clear SOPs, technical documentation, and workflows to support staff cross-training.
 * Identify and build automation solutions for routine tasks to enhance help desk functionality.