> Markdown version of [/jobs/ext/4617769-technical-support-manager-hybrid](https://www.wearedevelopers.com/jobs/ext/4617769-technical-support-manager-hybrid). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Support Manager (Hybrid)

- **Company:** Cisco Systems, Inc.
- **Location:** Durham, NC, United States
- **Experience:** Expert
- **Salary:** $104,000 - $138,100
- **Contract:** Permanent contract
- **Skills:** Java (Programming Language), Application Programming Interfaces (APIs), Artificial Intelligence, Cloud Computing, Software Debugging, Push Technology, Python (Programming Language), Knowledge Management, MongoDB, Oracle (Applications), Software Engineering, Software Systems, PL-SQL, SQL Databases, Large Language Models, Snowflake, AngularJS, Data Analytics, Kibana, Restful APIs, Cisco, Microservices
- **Published:** November 7, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/88809140/1

## About the Role

* Bachelor's degree in Engineering with 6+ years of relevant professional experience.
 * 3+ years of experience using or supporting one or more of the following technologies: Python, APIs (HTTP/RESTful web services), MongoDB, Java, SQL, PL/SQL, Oracle, Snowflake, AngularJS, , Elastic, or Kibana.
 * 3+ years in Technical Support, Software engineering
 * 1+ years dedicated to supporting AI/ML or LLM-driven applications.

Preferred Qualifications

 * Excellent communication skills to collaborate effectively with global teams.
 * Strong Analytical and troubleshooting Skills.

## Description

The application window is expected to close on: 11/12/2026This is a hybrid role with three days per week at Cisco's RTP, NC office.Meet the Team

The Commerce Quote to Order team enables Cisco's go-to-market strategy with an exceptional commercial platform, focusing on hardware, software subscription, and services through data-driven solutions. At Cisco Commerce, our software engineers develop the next-generation CPQ (Configure Price and Quote) Software solutions that manage $60+ billions of Cisco revenue. We handle substantial data with multiple flows, requiring versatile and enthusiastic engineers to solve the latest challenges and push technology forward. Our teams continuously iterate, solve problems, and collaborate to empower our customers and partners.
Your Impact

As a Technical Support Manager with Commerce Product Management & Engineering (part of Cisco IT), you will support scalable, forward-thinking solutions to address new business models and challenges, driving digital transformation.

You will collaborate on multi-functional projects to identify areas for improvement. You will analyze internal processes, data, and problems, and identify benefits from new capabilities using emerging digital and cloud technologies.
Responsibilities:

 * Act as the main point of contact for production support, managing and resolving tickets across various business units
 * Handle technical escalation for production support, managing and resolving tickets including AI Assistants, conversational interfaces, and foundational AI capabilities across Commerce applications
 * Triage and prioritize support tickets based on urgency and impact
 * Conduct root cause analysis and apply critical thinking to solve complex problems
 * Use AI to Analyze trends in support tickets to proactively identify recurring issues and implement long-term solutions
 * Collaborate closely with business users, analysts, and developers to understand issues and enhancements
 * Ensure timely and effective resolution of issues while maintaining a high level of customer satisfaction
 * Follow Industry best practices for security, scalability, and performance
 * Document processes, resolutions, and recurring issues for knowledge management and training purposes
 * Debug and maintain AI frameworks, microservices, MCPs, and REST API endpoints.