> Markdown version of [/jobs/ext/4618045-technical-support-engineer-apac](https://www.wearedevelopers.com/jobs/ext/4618045-technical-support-engineer-apac). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer - APAC - **Company:** Hyperbolic LLC - **Location:** United States (Remote available) - **Experience:** Expert - **Salary:** $59,000 - $99,000 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Amazon Web Services, Data Analysis, Audit Trail, Big Data, Business Software, Nvidia CUDA, Linux, Domain Name System (DNS), Python (Programming Language), Microsoft PowerPoint, Runbook, Web Services, Scripting, Firewalls (Computer Science), Kubernetes, Information Technology, Slurm, Gsuite, Zendesk, Docker, Pagerduty - **Published:** November 7, 2026 - **Apply:** https://www.builtincolorado.com/job/technical-support-engineer-apac/12120200?handler=ApplyRedirect ## About the Role * Documentation. Keep our customer-facing docs and internal knowledge base current. Most repeat tickets are a documentation gap. * Very strong Linux experience and daily work in the CLI. * Experience owning tickets against a response SLA in cloud, hosting, or infrastructure support. * Solid networking and storage fundamentals: SSH, NFS and mounts, DNS, firewalls and security groups. * Working familiarity with GPU workloads: nvidia-smi, drivers, CUDA, containers. * Clear and fast written communication under time pressure. Customers read what you write while they are blocked. * Good judgment about the limits of your own knowledge, and a bias toward escalating early with a complete picture rather than late with a guess. * Comfortable working across time zones and with an on-call rotation for critical issues., * Experience with ticketing and on-call tooling (Zendesk, Linear, PagerDuty, or similar). * Scripting in bash or Python to automate repeat work. * Exposure to Slurm, Kubernetes, or Docker in a multi-tenant environment. * Background in GPU cloud, HPC, or a hardware-adjacent support org. ## Description When a customer's GPU cluster has a problem, you are the first engineer they talk to, and most of the time you are the only one they need to. You own the ticket from the first response to the resolution, you own the clock against our SLA, and you keep ownership even when the problem needs deeper help. This is not a ticket routing job. You will be in Linux every day, on real infrastructure, fixing real customer problems. The people who do this well here move into the Forward Deployed Engineer role, and we will build that path with you deliberately. Who You Are * Ticket ownership, end to end. You own every ticket you pick up, including after it escalates. You do not hand off, you pull in the engineer you need and stay on it until the customer is working. * The SLA clock. First response, severity classification, and keeping us honest against our response commitments. You are the person who knows where every open issue stands. * First technical response and triage. Reproduce the problem, gather the logs and configuration that matter, and make the first call on whether the fault is ours or the provider's. * Customer environment access and configuration. SSH key and access issues, NFS mounts and storage, quotas, security groups, container and driver questions, billing and account questions. * Runbook execution and authoring. Run the documented play when there is one. When you solve something new, write the runbook so the next person does not escalate it., Leads a team managing ADA and PWFA accommodation claims, ensuring accurate, timely, compliant claim adjudication and strong customer service. Responsibilities include coaching employees, managing performance and workloads, reviewing claim files and calls, identifying process improvements, administering concurrent disability and leave claims, mitigating risk, and communicating operational updates. The role requires disability or absence management expertise, sound judgment, knowledge of applicable regulations, and effective stakeholder collaboration. Top Skills: Microsoft Office Suite OneImaging Systems Administrator An Hour Ago Remote USA 60K-75K Annually Mid level 60K-75K Annually Mid level Healthtech Administer the company's SaaS, cloud, identity, endpoint, and security platforms. Manage access, SSO, MFA, SCIM, audit logging, vendor security, user lifecycle, device policies, and automation using scripts and APIs. Respond to security incidents, maintain compliance controls and runbooks, provide tier 1-2 IT support, manage hardware and assets, and document internal procedures. The role requires broad systems ownership across AWS, Google Workspace, Rippling, and numerous business applications. Top Skills: ActivecampaignAdobeAdvancedmdAircallAmazon Web Services (Aws)AnthropicAws CloudtrailAws GuarddutyAws IamAws Security HubBashBrazeDatabricksDatadogFigmaGoogle SecopsGoogle WorkspaceGreenhouseHipaaIntercomIntuneIso 27001JAMFKandjiLinearLinkedInLucidmacOSMdmMfaMongodb AtlasNordvpn TeamsNotionOpenai ApiPostmanPowershellPythonRest ApisRipplingSalesforceSAMLScimScribeSentrySoc 2SplunkSsoStytchTerraformTwilioVirtruWaystarWindowsZendeskZoom Liberty Mutual Insurance Technical Claims Specialist, Workers Compensation 2 Hours Ago Remote or Hybrid 75K-140K Annually Senior level 75K-140K Annually Senior level Artificial Intelligence * Fintech * Insurance * Marketing Tech * Software * Analytics Investigates, evaluates, reserves, negotiates, and resolves complex, high-severity workers compensation claims. Determines coverage and compensability, manages litigation and settlement activities, identifies fraud and subrogation opportunities, analyzes claims data, maintains reserves, advises management, and trains less experienced staff. Top Skills: ExcelMicrosoft Powerpoint What you need to know about the Colorado Tech Scene With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation. Key Facts About Colorado Tech * Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey) * Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3 * Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech * Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook) * Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures * Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute