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# Staff Software Engineer

- **Company:** ServiceNow
- **Location:** United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Java (Programming Language), JavaScript (Programming Language), Artificial Intelligence, Python (Programming Language), Software Engineering, Prompt Engineering, Generative AI, Agentic-AI, Servicenow
- **Published:** November 7, 2026
- **Apply:** https://www.juju.com/job/28_25303_a8474d56cdde255d0f6cf731691e671b

## About the Role

* 6+ years of software engineering experience, ideally with a mix of enterprise product work and hands-on customer or field delivery.
 * Strong coding ability in JavaScript and one or more additional languages (Java, Python, or equivalent), with a track recordof building and shipping production-quality solutions.
 * Experience deploying or integrating AI features and GenAI models - including Now Assist, AI Agents, or equivalent platforms - in real customer environments.
 * Familiarity with prompt engineering and the judgment to tune non-deterministic outputs for reliability and production-grade clarity.
 * A bias for standards over shortcuts - you know when a playbook gate applies, when itdoesn't, and you own that call with clear reasoning.
 * A builder's instinct for shared tooling and reusable patterns - youdon'treinvent the wheelwhen you can build something the whole program can use.
 * The ability to mentor effectively - you raise the level of the engineers around you through direct coaching, not justexample.
 * Strong communication skills across technical and non-technical audiences, including customer-facing executive stakeholders.

## Description

As a Staff Software Engineer on the GAIL Core Team, you will own the hardest engagements, set the quality standard for the entire practice, and build the infrastructure that scales it. This is hands-on, customer-facing work - nottheoreticalprocess - and it compounds in impact with every engagement youlead,and every engineer you bring up behind you.

What you get to do in this role:

 * Lead the most complex GAIL and Go-Live Support engagements - large-scale enterprise deployments, escalations, and high-stakes go-live where depth and experience matter most.

 * Own and evolve the GAIL playbook - keeping deployment standards, requiredgates, and prescribed sequences current, accurate, and actionable across the program.

 * Build, maintain, and push shared GAIL tooling across all engagements - reducing reinvention and raising the floor for every engineer in the rotation.

 * Mentor and ramp incoming GAIL engineers through structured onboarding, shadowing, and coaching on first customer interactions.

 * Capture patterns from complex deployments and feed them into the team's knowledge base - turning hard-won lessons into reusable assets that proactively uplift the whole team.

 * Drive quality standards across the GAIL practice - defining what great looks like and holding the line on it.

 * Partner with product and engineering to surface field signal from customer engagements and close the feedback loop., We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service., For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.