> Markdown version of [/jobs/ext/4618294-director-it-support](https://www.wearedevelopers.com/jobs/ext/4618294-director-it-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Director, IT Support

- **Company:** Jobright Inc.
- **Location:** San Francisco, CA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Software as a Service, Information Technology Operations, Microsoft Software, Computer Networking Systems, Okta, Microsoft InTune, Information Technology, Slack, Casper Suite, Laptops, Gsuite
- **Published:** November 7, 2026
- **Apply:** https://www.juju.com/job/28_25303_86713beaba68e4810a9bb476b42cf063

## About the Role

Required:

 * Minimum of five years of experience in managing technical service operations and a support team

 * Experience with purchasing, inventory management, and budgeting

 * Sound knowledge of information and communications technology

 * Experience with automating the resolution of IT issues and managing teams who want to find the root cause of every issue

 * Ability to help Chime employees solve hardware and software problems with Apple and Microsoft products, including AV, laptops, and printers

 * Comprehensive knowledge of SaaS suite including Google Workspace, Okta, Zoom, Slack, Jamf, Intune, and Atlasian

 * Demonstrated ability to be a great leader for IT Support Team

 * Strong verbal and written communication skills

 * A positive, service-oriented attitude

 * Willingness to travel (up to 10%) to collaborate with team members and business partners in other Chime office locations

## Description

Chime is a financial technology company dedicated to helping individuals achieve financial progress. The Director of IT Support will lead a collaborative IT Support Team, focusing on delivering excellent service and managing IT operations, while also mentoring team members and developing effective processes and metrics.

Responsibilities:

 * Manage the IT Support Team across our U.S. offices; including hiring, performance management, and career development

 * Establish metrics, monitor service level and response times, and prioritize team activities as needed

 * Design, develop, implement and coordinate IT systems, policies, and procedures.

 * Develop and document new or improved support and operations processes

 * Oversee the management and inventory of hardware and software purchasing (including new employee onboarding technology setup)

 * Partner and strategize with cross-functional teams to support office builds, asset management and manage department budget

 * Support Chime employees in resolving problems with IT, AV, and Network systems

 * Willingness to jump in and help out with support issues as needed