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# Consumer Systems Analyst I 2nd Shift

- **Company:** Bank of America
- **Location:** Newark, NJ, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Word, Microsoft Excel, Systems Analysis, Microsoft Office, Microsoft PowerPoint, SQL Databases, Genesys
- **Published:** November 7, 2026
- **Apply:** https://www.careerbuilder.com/job-details/consumer-systems-analyst-i-2nd-shift-newark-nj--247fb695-e0d6-40e1-8eac-43777c991cd1

## About the Role

Systems Analysis, Talent Management, Military, Leadership, Career Development, Time Management, Systems Analysis, Operational Strategy, Production Systems, Operational Support, * Current Retail Credit Operations experience

 * Strong analytical and problem solving skills
 * Intellectually curious with a mind for innovation and proven ability to execute objectives in a data driven environment
 * The ability to grasp new concepts and collaborate across different teams/business units in order to drive change
 * Goal oriented individual who maintains their composure in a fast paced and dynamic environment
 * A proven ability to quickly and accurately condense robust and complex data from various sources into meaningful information to drive strategic change across different portfolios
 * An individual who can demonstrate an aptitude to design and implement a test-and-learn approach to manage our company's exposure to risk
 * Skilled with MS Office (Excel, Access, Word, and PowerPoint)
 * Proficient at written and oral communication, including presentation skills

Desired Qualifications:

 * Bachelors degree
 * SQL Certification
 * Genesys Cloud experience

Skills:

 * Analytical Thinking
 * Business Operations Management
 * Oral Communications
 * Risk Management
 * Workforce Analytics
 * Continuous Improvement
 * Crisis Management
 * Decision Making
 * Process Management
 * Written Communications
 * Business Analytics
 * Data Quality Management
 * Project Management
 * Reporting
 * Research

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

## Description

This job is responsible for supporting operations enablement activities in support of a business unit. Key responsibilities include resource tracking, monitoring, and planning associated with optimizing operational call delivery strategies across inbound and/or outbound channels. Job expectations include managing inputs and effectiveness of line of business technologies to reduce idle time and maximize business results. Additional expectations include leveraging systems and analysis in a repetitive or production-oriented environment to drive business results., * Executes on call delivery strategies for a managed line of business through applicable technology interfaces

 * Monitors technology performance to ensure agent idle time is minimized and strategy is being effectively delivered
 * Escalates production risks and opportunities across various key stakeholders
 * Educates and supports Line of Business (LOB) needs through direct interaction with frontline unit agents and business support
 * Establishes connections with LOB partners to ensure alignment in expectations and strategy objectives
 * Supports and influences implementation of new technologies and strategies through business acumen
 * Provides guidance to associates within own unit regarding procedural, technical and/or operational changes