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# Senior Site Reliability Engineer

- **Company:** KONTAKT LIMITED LIABILITY COMPANY
- **Location:** New York, NY, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Abstraction Layers, Amazon Web Services, Health Informatics, Software as a Service, Cloud Computing, Continuous Integration, Disaster Recovery, Distributed Systems, Reliability Engineering, Kubernetes, Terraform
- **Published:** November 7, 2026
- **Apply:** https://www.juju.com/job/28_25197_5cb1382b4c83fa0edf0f523549a28154

## About the Role

* 4+ years in Site Reliability Engineering or Cloud Infrastructure
 * Deep, current expertise in AWS, Kubernetes, and distributed systems, with the depth to go past the vocabulary
 * Real experience running disaster recovery or failover exercises
 * A track record of driving incident response and postmortems yourself
 * Solid grounding in CI/CD automation, GitOps, and infrastructure as code
 * An appetite for staying close to the system rather than one step removed from it
 * Bonus: healthcare IT, EHR data, or HIPAA/SOC 2-governed environments
 * Bonus: experience with high-traffic, mission-critical SaaS or IoT platforms

## Description

We're looking for a Senior Site Reliability Engineer to join our Infrastructure Engineering team and get their hands directly into the systems that keep our healthcare platform running for hospitals and care teams who can't afford downtime. This is a builder's seat - you'll carry real operational weight and have direct influence over how our infrastructure evolves., * Personally design, build, and operate resilient, self-healing infrastructure across our AWS-based platform

 * Own incident response end-to-end: detection, mitigation, root-cause investigation, and postmortems that actually change how the system behaves next time
 * Design and run disaster-recovery and failover exercises with real RTO/RPO targets - you'll be the one who knows exactly what happens when things break
 * Build out observability that's genuinely tuned - SLIs, SLOs, and alerting people trust, not noise
 * Build and maintain CI/CD pipelines and infrastructure as code (Terraform, GitOps)
 * Work hands-on in Kubernetes, below the abstraction layer - you'll know the system, not just the dashboard
 * Partner day-to-day with our platform lead, sharing real production ownership and on-call
 * Shape our security and compliance posture (HIPAA, SOC 2 Type 2) as it relates to infrastructure handling protected health data