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# Manager Mobile Device Ops & Fulfillment

- **Company:** Kforce Inc.
- **Location:** Norwell, MA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Spreadsheets, System Configuration, Data Management
- **Published:** November 7, 2026
- **Apply:** https://www.dice.com/job-detail/a37a7039-48a3-42ab-8d29-009e82484795

## About the Role

* 5+ years of operations leadership experience within logistics, fulfillment, device operations, customer support, or a related environment
 * 3+ years of experience managing and developing supervisors or team leads
 * Proven experience leading both on-site and remote teams
 * Experience managing serialized inventory, asset reconciliation, loss reduction, and operational costs
 * Experience establishing and reporting operational KPIs, service levels, and performance metrics
 * Strong background in process improvement using Lean, Six Sigma, Kaizen, value-stream mapping, or similar methodologies
 * Knowledge of shipping, receiving, returns, and reverse logistics, ideally involving electronics, technology, or medical devices
 * Strong Excel/spreadsheet skills with the ability to build dashboards and communicate performance trends
 * Demonstrated success mentoring leaders, improving accountability, and developing high-performing teams
 * Strong analytical, organizational, communication, and problem-solving skills

## Description

Kforce has a client in Norwell, MA that is seeking a Manager Mobile Device Ops & Fulfillment., * Lead end-to-end operations for a technology device program, including configuration, shipping, activation support, ongoing technical assistance, recovery, refurbishment, and retirement

 * Manage and develop supervisors overseeing both an on-site fulfillment operation and a remote device-support team
 * Establish clear processes, ownership, service levels, and KPIs across fulfillment and support operations
 * Oversee inventory reconciliation and serialized asset tracking while reducing device loss, write-offs, and unnecessary expenses
 * Manage device recovery and reverse logistics processes to improve return rates and asset reuse
 * Monitor cellular service expenses and identify opportunities to reduce operational costs
 * Lead daily fulfillment activities, including device configuration, testing, kitting, shipping, returns, inspection, and restocking
 * Apply Lean, Kaizen, or similar continuous-improvement methods to increase efficiency, accuracy, and turnaround times
 * Track operational metrics such as shipping performance, inventory accuracy, activation rates, recovery rates, resolution times, and cost per shipment
 * Manage carrier relationships and evaluate shipping methods for cost and service improvements
 * Partner with technology, operations, and customer-facing teams to improve device setup and the overall user experience
 * Develop hiring, onboarding, training, scheduling, and workforce plans as operations scale
 * Maintain documented, audit-ready processes that support appropriate security and data-handling requirements