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# APACS Help Desk Coordinator

- **Company:** Apogee, Inc.
- **Location:** Arlington, VA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Software Applications, Software Bug Management, Configuration Management, NIPRNet, Api Management
- **Published:** November 7, 2026
- **Apply:** https://www.careerbuilder.com/job-details/apacs-help-desk-coordinator-arlington-va--f85ab789-dc01-46aa-a8f4-c3af940b447f

## About the Role

Help Desk, Organizational Skills, Help Desk, United States Air Force (USAF), Organizational Skills, Strategic Planning, Technical Delivery, Operational Audit, Administrative Skills, Technical Support, Minimum Experience:

Citizenship: Must be a US citizen Clearance: Must have an active Top Secret security clearance with SCI eligibility and be able to maintain itEducation: Bachelor''s degreeYears of Experience: Ten (10) years of experience in the respective technical/professional discipline; to include five (5) years of DoD experience

Preferred Qualifications:

Clearance: TS/SCI

Education: Master''s degreeYears of Experience: Eight (8) years of experience in the respective technical/professional discipline; to include five (5) years of DoD experience

Additional Information:Location: Located at the Pentagon in Arlington, VAOn-site: This is a full-time on-site position

## Description

Apogee has an exciting new opportunity for a APACS Help Desk Coordinator to support Headquarters United States Air Force (HAF/A10). In this role, you provide comprehensive support to the Foreign Clearance Program (FCP) across a full range of policy, operational, and technical activities, specifically, overseeing the APACS Help Desk and program support

The HAF/A10 contract delivers technical, analytical, operational, programmatic, and planning subject-matter expertise to HAF/A10 and its component divisions to advance national security strategic plans, policies, concepts, and initiatives.

This is a full-time, on-site position located at the Pentagon in Arlington, VA.

 * This position is contingent upon contract award.*

Responsibilities

 * In this role, you provide comprehensive support to the Foreign Clearance Program (FCP) across a full range of policy, operational, and technical activities, specifically overseeing the APACS Help Desk and program support.
 * Aircraft & Personnel Automated Clearance System (APACS) Support: Provide/oversee on-site policy, administrative, and helpdesk support for the NIPRNET and SIPRNET APACS portals.
 * Overseeing work of Help Desk technicians resolving user issues, answering policy questions, and managing trouble tickets; conducting system maintenance & development, providing technical support for all application software updates (e.g., bug fixes, upgrades), and API management.
 * Coordinate with DISA and appropriate others to ensure all server patches and upgrades are performed with minimal impact to end users.
 * Track all requests for new capabilities and provide a consolidated list to the Configuration Control Board (CCB).
 * Implement all CCB-approved system changes on a cycle approved by the CCB chair.
 * Develop and implement software solutions to address emerging DoW FCP requirements and DoW compliance.