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# Service Delivery Manager (Must have SAP experience)

- **Company:** NTT DATA, Inc.
- **Location:** Cincinnati, OH, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $92,757 - $175,260
- **Contract:** Permanent contract
- **Skills:** SAP ERP, SAP (Applications), SAP CS, Software Engineering, Information Technology
- **Published:** November 7, 2026
- **Apply:** https://www.thejobnetwork.com/job/d1f3faaf-1300-4353-807b-0cf50ce03346/service-delivery-manager-must-have-sap-experience

## About the Role

1. Bachelor's degree in Information Technology or related field of study
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 2. 8+ years of IT experience
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 3. 5+ years of SAP and/or ERP experience with support (client or supplier) experience
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 4. 3+ years of Service Delivery, Account Management, or Project Management experience
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 5. Experience engaging with senior customer management
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 6. Project scoping, estimating and planning experience
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 7. Software Development Lifecycle experience
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 8. Cross functional SAP or ERP expertise with an ability to talk at a medium to high level across the entire application

## Description

The SAP Service Delivery Manager (SDM) is responsible for coordinating a team of on-site and/or remote consultants to deliver services with excellence for one or more of our Strategic Managed Services customers. In this capacity, the SDM is tactically responsible for managing the day-to-day delivery both facing the customer and internally:

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Customer Facing: The SDM works directly with customers to ensure the quality delivery of support services including managing priorities, reporting performance metrics (SLAs/KPIs), resolving any performance gaps, coordinating project and support budgets, and resolving any conflicts. The SDM is ultimately responsible for overall customer satisfaction and delivery of all work to the client.

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Internal to NTT Data Business Solutions Inc.: The SDM works directly with internal support and project resources to ensure the quality delivery of support services, including managing priorities, reporting performance metrics (SLAs/KPIs), resolving any performance gaps, collaborating with Accounting on billing, resolving any conflicts, and communicating upcoming demand outside of the direct account team. The SDM provides feedback to consultants and helps manage the workload across resources.