> Markdown version of [/jobs/ext/4618916-it-technical-support-i](https://www.wearedevelopers.com/jobs/ext/4618916-it-technical-support-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Technical Support I

- **Company:** PMCS Group
- **Location:** Los Angeles, CA, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Microsoft Outlook, Virtual Private Networks (VPN), Microsoft Office, Microsoft PowerPoint, Service Pack, Wide Area Networks, Network Routers, Break Fix, Microsoft Onedrive, Computer Equipment, Information Technology, Zendesk, Servicenow
- **Published:** November 7, 2026
- **Apply:** https://www.thejobnetwork.com/job/097ac9ba-5e9c-4b03-8e38-6136ee6597db/it-technical-support-i

## About the Role

* PC Hardware: Diagnose and resolve component failures (motherboards, power supplies, memory, storage), and handle upgrades, replacements, and configurations
 * Networking: Resolve LAN/WAN issues, including cabling faults, switch/router misconfigurations, IP conflicts, wireless, and VPN connectivity
 * Windows 10/11: Install, configure, and administer the OS, and apply security patches, system updates, and driver updates
 * Microsoft Office / Microsoft 365: Deploy, troubleshoot, and support Word, Excel, PowerPoint, Outlook, OneDrive, and Teams, * Ability to lift at least 40 lbs
 * Ability to move between sites across campus to provide on-site support
 * Availability to work various shifts as needed
 * Demonstrated experience managing data coordination and conversion projects
 * Strong oral and written communication, including the ability to explain complex issues to non-technical users
 * Ability to organize short- and long-term tasks and report status to clients and management
 * A collaborative, self-starting, results-driven approach, and a willingness to take on additional responsibilities

Education & Certifications

 * Bachelor's degree in Computer Science or a related field preferred, or 5 years of equivalent job experience
 * Relevant professional licensure and certifications preferred

## Description

REQUIRED: Must live in or relocate to the Los Angeles, CA area Keep a major airport development program running, one ticket at a time.

You'll be the first line of IT support for a busy capital program team, working across a large airport campus. If you like hands-on troubleshooting, variety in your day, and being the person people trust when things break, this role is for you.

What You'll Do

Help Desk & Incident Response

 * Respond to Help Desk emails and log requests in Freshdesk, ServiceNow, and related tracking tools
 * Diagnose and troubleshoot system issues using established procedures
 * Analyze, document, and assess the severity and impact of production outages and incidents, and escalate as needed
 * Keep incidents moving toward a fast resolution, with clear communication throughout

Onboarding, Deployments & Field Support

 * Run staff onboarding and offboarding as people join or leave the program
 * Perform hardware and software installations
 * Oversee staff deployments and relocations across multiple campus locations
 * Provide IT support at division-wide events

Training

 * Deliver on-the-job training and computer orientation for new staff