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# IT Support Technician

- **Company:** Flex Ltd.
- **Location:** Mundelein, IL, United States
- **Experience:** Expert
- **Salary:** $71,552 - $98,384
- **Contract:** Permanent contract
- **Skills:** Active Directory, Android Software Development, Apple IOS, Apple Mac Systems, Systems Engineering, Desktop Computing, Network Connections
- **Published:** November 7, 2026
- **Apply:** https://www.themuse.com/jobs/flex/it-support-technician-055873

## About the Role

* An associate degree is preferred or equivalent experience and training.
 * Typically requires a minimum of 8 years of related experience.
 * Working knowledge of PC architecture.
 * Advanced knowledge of Windows 10 and 11.
 * Working knowledge of Active Directory, Mac OS, Android, and iOS.
 * Advance knowledge of imaging processes used for deployment of PCs in standard environments.
 * Demonstrates advanced technical skills, which may be, used to conduct on-the-job training and/guide other associates.
 * Highly skilled with ability to move between shifts, products, and applications.
 * Demonstrates advanced technologies as well as functional techniques and improves processes.
 * Takes action and requires high degree of initiative to resolve problems and develop recommendations.
 * Microsoft Certified Systems Engineer a plus.
 * Contributes to and improves technical techniques and concepts. Resolutions may impact BU, Region, or corporate level.
 * Acts singly to define methods and procedures on new assignments.
 * May provide guidance to other non-exempt personnel.

## Description

This role will be in charge of installing and helping desktop/laptop hardware and software, computers peripherals, office printers and maintain PC assets., * Performs the installation, repair, and preventative maintenance of personal computer and related systems.

 * Configure cellular phones for end users to meet corporate specifications
 * Assists in determining suitable software to meet user requirements.
 * Manage required supplies for printers (not to include paper).
 * Install software, patches, and updates on desktops, laptops.
 * Keep accurate tracking of all assets supported by Deskside.
 * Maintains PC assets in both a physical and logical manner and maintain its accurate tracking.
 * Provide 1st line technical support for end-user's computers hardware and software, printers, and its network connectivity.
 * Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) end-user's computers.
 * Assist Network Administrator/Analyst to troubleshoot end-users' network-related issues.
 * Interacts with vendors to facilitate repairs of hardware, i.e., printers, laptops, and desktops.