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# Principal Technical Program Manager

- **Company:** Grey Orange Incorporated
- **Location:** Redwood City, CA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Adobe InDesign, Artificial Intelligence, Cloud Engineering, Distributed Systems, Fault Tolerance, Machine Learning, Software Engineering, Systems Architecture, Low Latency, Machine Learning Operations
- **Published:** November 7, 2026
- **Apply:** https://www.juju.com/job/28_25303_23454d2cbc300abd6a27d7cc4a7e2750

## About the Role

We are looking for a Principal TPM to drive our most complex, cross-functional technical initiatives from core orchestration engine capabilities to large-scale customer go-lives spanning software, robotics integration, and operations. You'll operate at the intersection of engineering, AI/ML systems, product, robotics integration, warehouse operations and business strategy; translating ambiguous, high-stakes problems into clear execution plans, and holding teams accountable to outcomes rather than just outputs. This is a senior IC role for someone who thrives on ambiguity, has deep technical fluency, and can influence at every level of the organization without relying on formal authority., * Bachelor of Science in Software Engineering or equivalent

 * 15+ years in technical program management, engineering, or a related technical discipline, with experience leading complex, multi-team programs at scale
 * Strong technical fluency across distributed systems and real-time/near-real-time architectures; comfort reading system architecture and engaging deeply in design reviews
 * Experience with (or strong aptitude for learning) systems that bridge software and physical operations (robotics, IoT, industrial automation, supply chain/logistics tech, or similar)
 * Track record owning ambiguous, cross-functional programs spanning multiple engineering teams and, ideally, customer-facing deployment teams
 * Excellent written and verbal communication skills; able to translate deep technical complexity for engineers, executives, and operationally-minded customers
 * Experience influencing senior stakeholders without direct authority
 * Comfort with incomplete information, shifting priorities, and the operational stakes of live production systems, * Technical knowledge and/or prior experience in warehouse/supply chain tech, robotics, WMS/WES systems, or AI/ML-driven orchestration or planning systems
 * Masters of Science in Software Engineering or equivalent

## Description

* Own end-to-end program strategy and execution for GreyMatter's largest initiatives, e.g., new orchestration engine capabilities, multi-site customer deployments, robotics fleet integrations, WES/WMS interoperability programs
 * Partner with engineering, product, data science/ML, and GreyOrange's hardware/robotics teams to define scope, sequencing, and success metrics across programs that touch software, algorithms, and physical infrastructure
 * Coordinate technical readiness for customer go-lives and warehouse rollouts, working closely with Solutions Engineering, Deployment, and Customer Success to de-risk launches on live operational floors
 * Identify technical, integration, and operational risks across the orchestration stack (real-time decisioning, robot/conveyor/WMS integrations, edge-cloud architecture) before they become blockers
 * Build and evolve program management frameworks, rituals, and tooling that scale with GreyMatter's engineering org and the pace of customer deployments
 * Act as a thought partner to engineering leadership on architecture tradeoffs with cross-system impact (e.g., latency-sensitive orchestration decisions, fault tolerance for warehouse-floor systems)
 * Communicate program status, risk, and technical tradeoffs clearly to executive stakeholders and, at times, enterprise customers
 * Mentor other TPMs/PMs, raising the bar for program rigor and technical depth org-wide
 * Drive retrospectives on major programs and incidents (including production/live-site issues), converting learnings into concrete process and architectural improvements
 * Represent the voice of execution in planning cycles, ensuring roadmaps are technically grounded, realistically sequenced, and account for hardware/deployment dependencies