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# Lead Network Technology Support

- **Company:** AT&T Inc.
- **Location:** Grand Prairie, TX, United States
- **Experience:** Expert
- **Salary:** $130,700.0 - $196,100.0
- **Contract:** Permanent contract
- **Skills:** System Configuration, DevOps, Network Monitoring, Computer Network Technologies, Reliability of Systems
- **Published:** November 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=135803c8d863e487

## About the Role

+ 5+ years' related experience in area of professional responsibility
 + 24x7x365 operations and can include night and weekend shifts
 + Valid driver's license

*
Desired Education:

 + Bachelor's degree (BS/BA) preferred.

Supervisory: No

Environmental Requirements: This position may be responsible for contributing to ATT compliance with environmental laws and regulations as applicable to its job function. This may include, but is not limited to, work related to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions.

## Description

As Lead Network Technology Support, an experienced professional, recognized as an expert, creatively resolving complex issues with broad and in-depth knowledge. Leads significant projects with strategic autonomy, influencing executive decisions. Mentors less experienced staff, implements long-term plans impacting the organization, and frequently collaborates with senior leadership.

Leading and overseeing fault management and lifecycle management processes, coordinating with DevOps, product development, and engineering teams, and managing change procedures for network reliability and performance improvements. Ensuring the reliability and continuous operation of AT&T's Optical, IP Core, Mobility, and advanced communication technologies through 24x7 technical support, fault and lifecycle management, and comprehensive understanding of end-to-end services.

What you'll need:

 * Troubleshooting and Issue Resolution: Diagnose network problems, provide technical support, manage incidents, coordinate root cause analysis, restore service, and solve Tier 2 issues.
 * Network Monitoring and Maintenance: Monitor network performance, perform routine maintenance, optimize operations, and proactively maintain system configurations using alarm and KPI monitoring.
 * Configuration and Deployment: Configure network devices, deploy network solutions, manage configurations, and implement vendor/IT fixes or design changes.
 * Collaboration and Coordination: Work with teams, coordinate with vendors, support projects, collaborate with business partners in DevOps, and interact with customers.
 * Documentation and Reporting: Maintain documentation, create technical and process documentation, review and interpret technical and vendor specifications, and generate reports