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# Sr Manager, Professional Services Cloud Architecture, AWS Professional Services

- **Company:** Amazon.com, Inc.
- **Location:** Seattle, WA, United States
- **Experience:** Expert
- **Salary:** $201,000.0 - $272,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Amazon Web Services, Cloud Computing, Cloud Engineering, Cloud Platform System, Information Technology
- **Published:** November 7, 2026
- **Apply:** https://www.jobmonkeyjobs.com/career/28168787/Sr-Manager-Professional-Services-Cloud-Architecture-Aws-Professional-Services-Washington-Seattle-7375

## About the Role

10+ years of IT and/or Management Consulting, or 5+ years of people leadership experience

 - Bachelor's degree in Computer Science, Math, or a related field
 - 3+ years of people leadership experience
 - Experience working with and influencing senior level stakeholders
 - Experience working in a fast-paced and ambiguous environment, or experience delivering results for large, cross-functional initiatives/projects
 - Experience in guiding, training and mentoring others, or experience working with customers with a passion for delivering exceptional service, AWS certification
 - 5+ years of cloud computing experience
 - Experience building and operating a cloud-based architecture
 - AWS Professional level certification, or 1+ years of cloud architecture and solution implementation experience
 - Experience working in a matrixed organization

## Description

The Senior Manager, Professional Services Cloud Architects (PCAM) leads a team of 8-10 ProServe Cloud Architects (PCAs) within North America. Reporting to the Senior PCAM NAMER Lead, this role combines hands-on customer engagement with frontline people leadership - coaching PCAs through complex, ambiguous customer situations and driving them to successful outcomes.

This leader is deeply collaborative: partnering with peer PCA Managers, the NAMER leadership team, ProServe Account Executives, Delivery Teams, AGS Sales, and Solution Architect Leadership to accelerate customers' cloud journeys. The ideal candidate brings a strong identity in building collaborative culture, thrives in ambiguity, and is passionate about developing technical talent while staying close to customers.

Key job responsibilities
People Leadership & Talent Development

 - Directly manage a team of 8-10 PCAs, fostering technical excellence, customer obsession, and a collaborative team culture
 - Lead performance management, career development, goal setting, and regular 1:1 coaching
 - Drive hiring, onboarding, and retention to build and maintain a high-performing team
 - Identify and develop future leaders; ensure team certification compliance
 - Create an inclusive environment where PCAs can grow, take risks, and learn from ambiguity
Hands-On Customer & Stakeholder Engagement

 - Serve as a hands-on technical and strategic advisor alongside PCAs in complex customer engagements
 - Build trusted relationships with customers and partners, engaging at the executive level when needed
 - Act as an escalation point for technical and commercial challenges within the team's portfolio
 - Champion customer satisfaction (CSAT) improvements across all engagements
Collaboration & Cross-Functional Partnership

 - Partner closely with peer PCA Managers to share best practices, balance workloads, and maintain consistency across NAMER
 - Collaborate with the NAMER leadership team on regional strategy, coverage planning, and organizational initiatives
 - Work with ProServe Account Executives, Delivery Teams, and AGS Sales to ensure seamless pre-sales to delivery handoffs
 - Foster knowledge sharing, reusable artifact creation, and community of practice participation
Business Performance

 - Drive Billable Bookings performance through team enablement, opportunity coaching, and strategic deal support
 - Optimize Engagement Margin (As Sold vs. As Delivered) through quality solution design and right-sized scoping
 - Monitor deal velocity, reduce concessions, and identify cross-sell/upsell opportunities
 - Champion AI adoption with customers and builders
Operational Excellence

 - Track and improve team KPIs: bookings, margin, CSAT, PCA development, and operational metrics
 - Drive improvements in Engagement Velocity Acceleration (EvA) and delivery readiness
 - Ensure team adherence to ProServe processes, tools, and quality standards

A day in the life
As a PCA Manager, no two days look the same, but every day centers on people, customers, and collaboration:

 - Engaging with stakeholders across ProServe, AGS Sales, and partner organizations

 - Working directly with customers to understand their cloud journey and unblock progress

 - Supporting, guiding, mentoring, and enabling PCAs for success in their engagements

 - Direct engagement with ProServe Account Executives (PAEs) to align on opportunity strategy and customer outcomes

 - Participating in cross-organizational leadership and management forums

 - Meeting customers and stakeholders where they are, whether that is a strategic planning session or a hands-on technical review

 - Collaborating heavily with internal and external partners to drive shared outcomes

 - Providing a consistent, collaborative bridge across the ProServe sales process, enabling strong relationships between PAEs and PCAs