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# Support Specialist Intermediate - Information Systems End User Services

- **Company:** Penn State Health
- **Location:** Hershey, PA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Software Documentation, Information Systems, Databases, EndPointSecurity, Computer Network Operations, Information Technology
- **Published:** November 7, 2026
- **Apply:** https://dejobs.org/x/x/A1EE6BDA0D754259AD4969F58A0CDA66/job/

## About the Role

* (a) Associate's degree plus three additional years of related experience or
 * (b) Five years total of related experience.
 * Adheres to and exhibits our organizational core values as outlined by Penn State Health.
 * Valid Driver's license required

## Description

Responsible for performing moderately complex tasks remotely and in the field relating to network operations, telecom operations, electronic device operations (personal computers, printers, card readers, mobile devices, workstations on wheels), installations, and/or maintenance. Assist in identifying system/network problems at remote site and throughout the enterprise. Test, adjust, and troubleshoot equipment. Provide problem resolution. Enhance customer service by reviewing/assessing customer needs. Perform feasibility studies for small to medium-sized projects. Assist in the development of procedures and computer systems for technical service delivery support and network/device security. Create and maintain user documentation and technical documentation. Use diagramming tools and databases. Coordinate with vendors to identify and purchase hardware, software, and cabling. Mentor and assist less experienced Support Specialists.