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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Learning & Event Technology Specialist II - **Company:** System One - **Location:** Boston, MA, United States - **Salary:** $52,000 - $58,240 - **Contract:** Temporary contract - **Skills:** Apple Mac Systems, Audio Video Distribution, Learning Management Systems, Systems Integration, Video Encoding, Webcast, Enterprise Software Applications, Software Troubleshooting, Guidewire PolicyCenter, Information Technology, Performance Monitor, Video Streaming, User Administration - **Published:** November 7, 2026 - **Apply:** https://dejobs.org/x/x/63206E9D9CC6477E96BF1EAE3C88682C/job/ ## About the Role Experience supporting audiovisual, classroom, meeting, and event technology systems. Strong troubleshooting and problem-solving abilities across hardware, software, and integrated technology environments. Experience with lecture capture, video streaming, digital signage, learning management systems (LMS), and audiovisual control systems. Knowledge of PC and Mac operating systems and enterprise technology support environments. Experience supporting unified communications, webcasting, video production, and presentation technologies. Familiarity with system administration, platform maintenance, and user management. Ability to create technical documentation, training materials, and standard operating procedures. Strong communication, customer service, and stakeholder management skills. Ability to prioritize multiple requests, projects, and support tickets in a fast-paced environment. Experience mentoring junior staff and serving as a technical escalation resource. Willingness to support occasional evenings, weekends, holidays, and on-call responsibilities as needed. Education & Experience Bachelor's degree in Information Technology, Educational Technology, Audiovisual Technology, Computer Science, or a related field preferred. Equivalent combination of education, training, and relevant experience will be considered. Prior experience supporting classroom technology, educational technology, audiovisual systems, conferencing technologies, or event technology environments required. Experience supporting complex enterprise technology systems and high-visibility events strongly preferred Customer Service Commitment ## Description We are seeking a Learning & Event Technology Specialist II to provide advanced technical support for classroom, meeting, and event technology environments. This role will support a wide range of audiovisual, educational technology, unified communications, video production, and digital media systems while delivering exceptional customer service to faculty, staff, and end users. The ideal candidate will possess strong troubleshooting skills, experience supporting complex AV technologies, and the ability to serve as a subject matter expert on emerging technology solutions. This is a fully onsite position that supports classroom and event operations and may require scheduled evening, weekend, holiday, and on-call coverage. Duties & Responsibilities Provide advanced-level technical support, installation, maintenance, repair, and troubleshooting for classroom, conference room, and event technology systems. Support audiovisual control systems, digital signage, lecture capture, video streaming, webcasting, video recording, projection systems, displays, unified communications platforms, and PC/Mac hardware and software. Serve as a Subject Matter Expert (SME) or Technical Lead on projects involving educational and presentation technologies. Participate in technology initiatives involving lecture capture, digital signage, video streaming, classroom upgrades, and emerging technologies. Evaluate, test, recommend, and implement new technology solutions and services. Collaborate with desktop support, infrastructure, and project teams on system design, upgrades, deployments, and installations. Configure, administer, troubleshoot, and maintain third-party classroom and event technology applications and platforms. Provide support for high-profile and executive-level meetings and events. Create and maintain technical documentation, standard operating procedures, training materials, and user guides. Develop and deliver training programs for users, staff members, and student workers. Serve as an application administrator or backup administrator for assigned technology services. Monitor industry trends and maintain expertise in current and emerging educational technologies. Mentor junior team members and provide guidance on support best practices and customer service. Support workforce management applications, user administration, and system integrations as assigned. Assist with supervision, training, and performance monitoring of student employees and junior staff.