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# NOC Dispatch Agent (Night Shift)

- **Company:** Motorola Solutions, Inc.
- **Location:** Schaumburg, IL, United States
- **Salary:** $34,565 - $37,565
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Productivity Software, Gsuite
- **Published:** November 7, 2026
- **Apply:** https://motorolasolutions.wd5.myworkdayjobs.com/Careers/job/Schaumburg-IL/NOC-Dispatch-Agent--Night-Shift-_R70408

## About the Role

* High School Diploma or 1+ years of experience in customer service
 * Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract
 * Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position

Technical Expertise

 * Operating Systems & Productivity Tools to navigate Windows environments and Google Workspace applications
 * Ticketing Systems to manage, route, and document technical customer interactions

Professional Experience

 * Customer Interaction to facilitate prompt problem resolution in fast-paced operational environments
 * Cross-Functional Collaboration to coordinate troubleshooting efforts across internal partner teams

Preferred Qualifications

 * Bachelor's degree in a technical or business discipline
 * Active Navy CAC clearance or prior experience working within cleared defense environments, * Recent graduate with a Bachelor's degree OR 1+ years of experience in customer service
 * Must be a US Citizen with the ability to obtain Navy CAC clearance
 * Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position

## Description

Please Note this is a Night Shift Role. The Schedule for this role is Monday - Thursday 7:30 PM CST to 6:00 AM CST.

At Motorola Solutions, everything starts with our people. We help people be their best in the moments that matter by supporting the critical communication and technology needs of our customers.

As a NOC Dispatch Agent , you will join an inclusive, collaborative team delivering direct frontline technical support. In this role, you will analyze customer needs, facilitate issue resolution, and coordinate with internal engineering and operations groups to maintain operational excellence. We foster a people-first culture committed to ongoing professional growth, providing comprehensive foundational training that prepares you for long-term career advancement within our global organization. Candidates with equivalent practical experience are encouraged to apply., Frontline Support & Troubleshooting

 * Interface directly with customers to analyze technical inquiries and facilitate timely troubleshooting
 * Drive end-to-end resolution of support requests while maintaining professional service standards
 * Coordinate cross-functional incident escalation by managing tickets with specialized technical support teams

Customer Success & Relationship Management

 * Develop and maintain collaborative relationships with enterprise and public sector partners
 * Help to provide clear, actionable communication during high-tempo operational periods

Operational Excellence & Technology

 * Utilize ticketing platforms, Windows, and Google workspace applications to document and streamline support workflows
 * Adapt to evolving technical environments and internal processes to support 24/7/365 service continuity