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# IT Support Specialist

- **Company:** Ark Infotech Spectrum
- **Location:** Columbia, SC, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Issue Tracking Systems, Windows PowerShell, Microsoft Power Automate, Microsoft InTune
- **Published:** November 7, 2026
- **Apply:** https://www.dice.com/job-detail/74f1f622-f05c-41e6-967e-d7a2a3911281

## About the Role

* 10+ years of experience using ticketing software. Experience with any ticketing platform is acceptable.
 * 10+ years of IT troubleshooting, Help Desk, and/or Technical Support experience.
 * Strong experience troubleshooting issues from the network through the endpoint.
 * Bachelor's degree or equivalent relevant experience.

 * High School Diploma: Requires 4 additional years of relevant experience.
 * Associate's Degree: Requires 2 additional years of relevant experience.

Preferred Qualifications

 * Experience with PowerShell, Power Automate, or Microsoft Power Platform.
 * Experience developing AI-enabled workflows or implementing automation solutions.
 * Hands-on experience with endpoint management.
 * Experience with Microsoft Intune.
 * Microsoft MD-102 certification.

## Description

The specialist will work closely with the Help Desk Manager to document existing processes, develop Standard Operating Procedures (SOPs), support cross-training, and improve overall help desk operations., * Serve as the first point of contact for help desk requests and provide rotating call queue coverage.

 * Troubleshoot network, endpoint, hardware, software, and user access issues.
 * Perform password resets and resolve common IT support issues.
 * Provide technical support to education, medical, and facility operations staff.
 * Log, track, manage, and resolve support requests using a ticketing system.
 * Work with the Help Desk Manager to document existing processes and operational knowledge.
 * Develop and maintain SOPs, workflows, and technical support documentation.
 * Assist with cross-training team members and improving help desk support consistency.
 * Identify opportunities to automate repetitive tasks and improve support functionality.
 * Assist with endpoint management and related technical support activities as needed.