> Markdown version of [/jobs/ext/4620099-help-desk-support-specialist](https://www.wearedevelopers.com/jobs/ext/4620099-help-desk-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Help Desk Support Specialist

- **Company:** Stellar Professionals
- **Location:** Atlanta, GA, United States
- **Experience:** Expert
- **Contract:** Contract
- **Skills:** Multitier Architecture, Microsoft Windows, Active Directory, Software Documentation, Collaborative Software, System Configuration, Desktop Environments, Issue Tracking Systems, Microsoft Office, Print Servers, Microsoft SharePoint, Software Deployment, Computer Equipment, Adobe, Information Technology, Performance Monitor, Servicenow
- **Published:** November 7, 2026
- **Apply:** https://www.dice.com/job-detail/1cd450eb-aed6-47b9-aba4-33301711cc79

## About the Role

+ Desktop Support: 2+ years supporting Windows workstations, Office 365, and Adobe Professional
 + Directory & System Services: 2+ years of experience with Active Directory
 + Hardware & Maintenance: 2+ years handling desktop imaging management, machine deployment, and inventory tracking
 + Print Management: 2+ years managing printer setups, toner replacements, and print server support
 + Customer Service: 2+ years delivering strong interpersonal, written, and verbal desk-side technical support
 * Preferred (Highly Desired) Skills:
 + Ticketing Systems: Experience using ServiceNow for incident reporting and request management
 + Collaboration Tools: 2+ years supporting Microsoft SharePoint
 + Frameworks & Certifications: Knowledge of ITIL Service Management concepts or CCNA certification

## Description

We are seeking an experienced Senior Help Desk Support Specialist to join our IT Infrastructure team. In this position, you will provide Tier I and Tier II technical support, both remotely and desk-side, to resolve computer hardware, software, and operational issues. You will be responsible for provisioning, configuring, maintaining, and troubleshooting desktop environments and agency infrastructure.
< data-path-to-node="11" dir="ltr">Key Responsibilities

 * Provide online and desk-side IT helpdesk services to resolve operational, application, and hardware issues.
 * Manage end-user support requests, incident tickets, and system request processes.
 * Perform desktop imaging, machine deployments, software installations, and inventory management.
 * Handle printer installations, toner replacements, and print server administration.
 * Maintain system documentation, user guides, and performance reporting using Microsoft Office.

< data-path-to-node="13" dir="ltr">Requirements & Core Skills