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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Client Support Specialist 2 Long-Term NonPerm - Anchorage - **Company:** State of Alaska - **Location:** Anchorage, AK, United States - **Salary:** $65,603 - **Contract:** Permanent contract - **Skills:** Access Network, Software Applications, Business Software, Information Systems, Computer Networks, System Configuration, Desktop Computing, System Center Configuration Manager, Network Service, Security Software, Service-Oriented Architecture, System Testing, Software Troubleshooting, Information Technology, Hardware Infrastructure - **Published:** November 7, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=76dd571012cc4ea8 ## About the Role Any combination of education and/or experience that provides the applicant with competencies in * Analytical Thinking/Problem Solving: Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one's knowledge and experience base and calling on other references and resources as necessary. * Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. * Information Assurance: Knowledge of methods and procedures to protect information systems and data by ensuring their availability, authentication, confidentiality, and integrity. * Technical Problem Solving: Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem. Equivalent to those typically gained by: Training or experience in some combination of providing customer service response, diagnosis, resolution, and/or escalation of end-user issues with information technology hardware and applications; installing new computers, printers, and other peripheral devices; and/or loading and troubleshooting software and hardware systems, maintaining security software, and configuring network settings for workstations. Special Note: "Competencies" means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation. "Typically gained by" means the prevalent, usual method of gaining the competencies expected for entry into the job. "Training" means the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs. "Professional experience" means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the power of right to decide or act according to one's own judgment. "Progressively responsible" means indicating growth and/or advancement in complexity, difficulty, or level of responsibility., The State of Alaska (SOA) uses four levels of proficiency to measure and describe an applicant's level of competence in applying certain behaviors, knowledge, skills, and abilities to accomplish a specific task. The proficiency levels are Mastery, Fluency, Literacy, and Discovery. You will need to rate your proficiency for each competency listed in the supplemental questions. You must also complete the "References" section in the application. In the reference section please provide contact details for a minimum of three (3) individuals who can attest to your work performance, technical skills, and job competencies, in which one (1) of the three (3) references must be a current or former direct supervisor., Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. Omission of required documentation listed will result in an incomplete application and you will not receive further consideration. WORK EXPERIENCE When using work experience not already documented in your application, please provide the employer's name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported, and minimum qualifications are clearly met. Work experience needed to meet the minimum qualifications must be documented in the application. If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment. A resume will not be used to determine that minimum qualifications have been met for the position in which you are applying. If you are currently or previously been appointed to a flexibly staffed position, please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level. Ensure your time and any subsequent flex promotion(s) are documented as a separate position. This is required as there are minimum qualifications that require experience at a particular level in which the lower level may not be considered. If this information is not accurately reflected in your application this may cause the processing of your application for consideration to be delayed. ## Description Please check our residency definition to determine if you qualify. What You Will Be Doing: Under the direction of the Departmental Support Services Division, Section of Information Technology, Customer Service (IT/CS), the IT Client Support Specialist 2 is responsible for planning, designing, building and testing a wide range of standard and specialized computer images. This position will configure operating systems, user profiles, and a large variety of desktop software and hardware components. This position will be responsible for responding to customer inquiries by providing advanced level troubleshooting and diagnostics for desktop computers, laptops, peripheral devices, communications and network access and connectivity. This position utilizes Ivanti and SCCM network software to perform remote inventory and diagnostic investigations. Mission and Values/Culture: The mission of the Department of Family and Community Services is "To provide support, safety, and personal well-being for vulnerable Alaskans." The IT/CS section of DFCS works as a team with Network Services (NS), Business Applications (BA), Project Management Office (PMO), and the Department Security Office (DSO) to keep the department technologically operational and secure. Benefits of Joining Our Team: We are a dynamic, diverse, high performing team where no two days are the same. You will have the ability to use your technical expertise to serve some of the greatest teams of people in Alaska who are dedicated to keeping all Alaskans healthy and safe The Working Environment You Can Expect: This position's primary workplace is located in midtown Anchorage, offering several restaurants, coffee shops, and stores all within walking distance. Travel within the State may be required 3 - 4 times per year for 1 - 3 days at a time. For information on the Juneau community (including schools, hospitals, and housing) please review the Alaska Community Profiles. Who We Are Looking For: We are interested in candidates who possess some or all of the following position specific competencies: * Accountability: Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for own actions and decisions. Complies with established control systems and rules. * Adaptability: adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment * Systems Testing and Evaluation: Knowledge of principles, methods, and tools for analyzing and developing systems testing and evaluation procedures and technical characteristics of IT systems, including identifying critical operational issues. To view the general description and example of duties for the position please go to the following link: https://www.governmentjobs.com/careers/alaska/classspecs/1834606?keywords=PB07C2&pagetype=classSpecifications