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# Vice President of Enterprise Technology & Operations

- **Company:** Job Cloud Inc.
- **Location:** Boston, MA, United States
- **Experience:** Expert
- **Salary:** $250,000.0 - $270,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Artificial Intelligence, Amazon Web Services, Business Software, Software as a Service, Cloud Computing, Cyber Security, Information Systems, IT Management, Knowledge Management, System Testing, Software Vulnerability Management, Enterprise Software Applications, IT General Controls (ITGC), Agentic-AI, Information Technology, AIOps, GXP
- **Published:** November 7, 2026
- **Apply:** https://www.juju.com/job/28_25304_d016ba90cbd0ed7f862e27309af7ef30

## About the Role

* 15+ years in IT, including 7+ years in senior IT leadership (CIO, VP IT, Head of IT or Infrastructure & Operations) at a SaaS, technology or life-sciences company
 * Proven record of delivering AI and automation in IT and corporate operations, such as AIOps, intelligent service management, request automation and GenAI or agentic workflows, with measured results
 * Experience leading a global, distributed organization with offshore or nearshore teams (India strongly preferred), including building local leadership and extended-hours coverage
 * Deep ITIL/ITSM experience, including leading an ITSM platform migration or modernization
 * Strong cloud and modern infrastructure background (AWS preferred), Microsoft 365 and identity
 * Experience in a regulated environment, with working knowledge of SOC 2, ISO 27001, GxP / 21 CFR Part 11, HIPAA and GDPR controls and audits
 * Financial discipline: has owned a multi-million-dollar IT budget, led major renegotiations and delivered measurable savings
 * Bachelor's degree in computer science, information systems, engineering or equivalent experience

Preferred

 * Experience in clinical research, CRO, biopharma technology or healthtech
 * Experience standing up agent governance or AI operations
 * Experience with data and knowledge management for enterprise AI
 * M&A integration or carve-out experience
 * Certifications such as ITIL 4 Strategic Leader, AWS, CISM or CGEIT

Leadership profile

 * Builds and redesigns, treating IT as a product
 * Leads with data, outcomes and unit economics
 * Is AI-fluent: experiments, measures and scales
 * Closes the loop without needing follow-up
 * Develops leaders and delegates real ownership
 * Is credible with the executive team and challenges with evidence

## Description

Enterprise technology strategy and leadership

 * Own the technology strategy and target operating model, tied to company priorities and an AI-first strategy
 * Set the IT roadmap, architecture standards, technology policy and investment priorities with the executive team
 * Report IT performance, risk and value to the executive team and contribute to Board materials as needed
 * Partner with functional leaders across the business as a trusted business-technology advisor, * Partner closely with the information security organization on security architecture, identity, vulnerability management and incident response, with clear boundaries between functions
 * Maintain IT general controls and evidence supporting customer and regulatory obligations, such as SOC 2, ISO 27001, GxP / 21 CFR Part 11 computer system validation, HIPAA and GDPR
 * Own IT policies, change management, access reviews, asset management and audit readiness

Financial and vendor management

 * Own the IT budget (opex and capex) and vendor portfolio, delivering measurable savings through consolidation, renegotiation and governance
 * Lead strategic vendor relationships and renewals, and justify investments on total cost and workflow value

Talent and organization

 * Lead and develop a global team across Service Operations, Infrastructure & Platforms, Business Applications, and Service Management & Automation
 * Build a strong leadership bench, especially in offshore locations, with real ownership and accountability
 * Reskill ahead of automation: define new role profiles and career paths and build AI fluency across the team
 * Set a culture of ownership, follow-through and measured performance