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# Desktop / Field Support Technician

- **Company:** CYNET SYSTEMS INC.
- **Location:** Batavia, NY, United States
- **Salary:** $41,600.0 - $49,920.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Microsoft Azure, Desktop Computing, Issue Tracking Systems, Networking Hardware, Microsoft Office, Tablet Computers, Software Troubleshooting, Peripherals, Microsoft InTune, Usage Tracking, Information Technology, Laptops, Gsuite, Servicenow
- **Published:** June 2, 2026
- **Apply:** https://www.careerjet.com/jobad/us2595bd09021f01f9df8cf720ccb19db6

## About the Role

* Strong expertise in end-user IT infrastructure including desktops, laptops, printers, handheld devices, and smartphones.
 * Proficiency in Microsoft Windows 10/11, Office 365, Microsoft Teams, Google applications, and ServiceNow.
 * Experience with Azure, Microsoft Intune, and Active Directory (user/group management and policies).
 * Knowledge of LAN technologies, basic networking hardware, and troubleshooting.
 * Ability to support video conferencing and AV equipment.
 * Strong troubleshooting, diagnostic, and problem-solving skills.
 * Excellent verbal and written communication skills.

Education/Experience:

 * Relevant experience in desktop/field support or IT infrastructure support roles.
 * Experience providing 2nd line IT support in enterprise environments preferred.

Additional Requirements:

 * Ability to work in shift-based environments and provide onsite support.
 * Willingness to travel to remote office locations as needed.
 * Ability to lift and move IT equipment safely.

## Description

* Provide deskside, OSS, and field support for desktops, laptops, tablets, smartphones, telephony, AV equipment, and network devices.
 * Install, configure, test, and support computer systems and peripherals in accordance with established standards.
 * Diagnose and resolve hardware, software, and operating system issues, including non-recurring and complex problems.
 * Perform OS imaging/re-imaging and system administration activities.
 * Deliver 2nd line IT support ensuring adherence to SLAs and service quality standards.
 * Manage and resolve support tickets using a ticketing system, ensuring timely updates and communication with users.
 * Troubleshoot network connectivity issues and support LAN-related technologies.
 * Provide on-site support across primary and remote office locations as required.
 * Maintain infrastructure support functions including comms room activities, cabling, and patching.
 * Conduct asset inventory management and equipment tracking.
 * Move and install IT equipment in compliance with health and safety guidelines.
 * Provide end-user training and guidance on hardware and software usage.
 * Recommend and implement upgrades for end-user devices.
 * Collaborate in BAU and project-based environments requiring flexibility and teamwork.
 * Maintain high levels of customer satisfaction through effective communication and service delivery.


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