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# Lead Servicenow Developer

- **Company:** KKR & Co. Inc.
- **Location:** Boston, MA, United States
- **Experience:** Expert
- **Salary:** $150,000 - $180,000
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Application Programming Interfaces (APIs), Agile Methodology, Artificial Intelligence, Amazon Web Services, JIRA, Audit Trail, Microsoft Azure, Configuration Management Databases, Configuration Management, Cyber Security, Data Governance, DevOps, Machine Learning, Performance Tuning, Windows PowerShell, Systems Integration, Scripting, Enterprise Software Applications, Cloud Platform System, Zapier, Atlassian Tools, Integration Frameworks, Restful APIs, Webhooks, Mulesoft, Servicenow
- **Published:** November 7, 2026
- **Apply:** https://www.careerbuilder.com/job-details/lead-servicenow-developer-boston-ma--5f36bbdd-a97f-4159-8127-6062a2091247

## About the Role

Asset Management, Insurance, Capital Markets, Reinsurance, Investment Funds, Patient Follow-up, Financial Management, Product Management, Hedge Funds, Technical Leadership, * 10+ years of experience in enterprise systems engineering, with hands-on ownership of Jira and SNOW platforms.

 * Proven experience designing integrations between Jira-SNOW and SNOW-CMDB.
 * Strong understanding of ITIL, service management, incident, change, and problem workflows.
 * Track record of identifying opportunities to apply AI to improve efficiency or business outcomes.
 * Deep technical skills with scripting (JavaScript, PowerShell), REST APIs, and integration platforms.
 * Experience working with Agile/DevOps teams and enterprise tooling ecosystems.
 * Knowledge of configuration management, asset discovery, and infrastructure mapping is a plus.
 * Strong communication and stakeholder engagement skills.

GOOD TO HAVE

 * Experience with CMDB data modeling and lifecycle management.
 * Atlassian or ServiceNow certifications (ACP, CSA, CIS, etc.).
 * Ability to evaluate AI solutions for risk, bias, data governance, and responsible AI practices.
 * Hands-on experience building, deploying, or integrating AI/ML models or solutions.
 * Exposure to environments like AWS, Azure, or GCP with infrastructure integration to CMDB.

## Description

We are seeking an engineer to oversee the design, implementation, and management of our Atlassian Jira and ServiceNow (SNOW) platforms, with a strong focus on system integration and CMDB governance. This role will be pivotal in building seamless workflows across technology and operations teams while improving service management, change control, and cross-platform automation., * Serve as the technical owner for Atlassian Jira, Jira Service Management, and SNOW platforms.

 * Design and implement a roadmap for robust integrations between SNOW, Jira, and CMDB using APIs, webhooks, and integration tools (e.g., MuleSoft, Workato, native).
 * Ensure data consistency and integrity across platforms-especially for incidents, changes, and asset inventory (CMDB).
 * Partner with teams across Engineering, IT Ops, Compliance, and Enterprise Systems to build and optimize workflows.
 * Define best practices for workflow automation, issue templates, permissions, escalation paths, and custom fields in Jira and SNOW.
 * Lead platform upgrades, configuration audits, patching, and performance tuning.
 * Manage vendor relationships for tool licensing, support escalations, and roadmap alignment.
 * Maintain platform security, audit trails, and user access controls in coordination with InfoSec.